Music DirectReviews of musicdirect.com

Received a vinyl record with an off center press on side D(unplayable) and they expect me to pay for return shipping. Not only that, but they were not very nice about it on the phone and even said, "if your expectation that every time you receive something from us that doesn't meet your standards, you get to return it...please don't order from us". It felt like I was being scolded. They claim "vinyl records are an imperfect art form" and I should expect defects like this. After the scolding they told me they would do a one time return for my money back as long as I don't order from them any more. I returned the item and I have not seen my refund. I am amazed at how terrible customer service is from these guys. It is a real shame because it seems they are doing everything else right. The bad attitude is a deal breaker for me.

I order 9 albums. all vinyl records. Only 6 received and 3 are out of stock. 4 out of the 6 are not working good. Very bad recording. Music stops and "jumps" all the time. I called for an exchange - They can exchange but WONT send a return label! They refuse to take responsibility and want me to pay for the return, without guaranteeing it will work the next time.

They were quick enough in charging my credit card for an item that never arrived. I tried emailing, calling, ect... nothing. All you get when you call is that their office is closed. Buyer beware, scam artists are now wandering around with your credit card information. This matter was only resolved from my credit card company. Look elsewhere for your audio needs.