June
I ordered the eye serum
I ordered the eye serum, but I was told I MUST send a picture, which I couldn't because my phone broke. So, okay, I cancelled and on my credit card bill was a charge for $101 from Musely. For what? I cancelled a few hours after I ordered it. This is unethical behavior.
Response from MuselyMar 17, 2026
Thank you for your feedback, and we apologize for any misunderstanding regarding the ordering process, including photo uploading. Photos are legally required in order for your designated doctor to prescribe you a treatment. Additionally, we apologize you are having issues with your refund and we would like to assist with this. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. We are happy to help ensure your experience meets your expectations. Thank you so much and we look forward to having the opportunity to assist you further!