MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

2,216 approved reviews, newest moderated first

Tammy
Mar 21, 2026
Overall products
Overall products, customers service are over my expectation
Response from MuselyMar 21, 2026
We're happy to hear you're enjoying your Musely journey! Thank you for your review. 🙏
Tammy
Mar 21, 2026
I have some really stubborn dark spots…
I have some really stubborn dark spots on my face that have been there for 40 years or more. I’ve tried every OTC product I could find with no results. I’ve been using the Spot Cream for four months now, and I’m finally seeing improvement. Some people see results sooner, but I think it took me longer because my spots have been there for so long. I’m in this for as long as it takes to get rid of these spots that I have hated most of my adult life. The Musely support team is quick to respond and help if you have any problems.
Response from MuselyMar 21, 2026
We're so happy to hear Musely was able to provide the results you've spent years looking for! If you ever have questions, please let us know, and Musely Support would be happy to assist. 😊
Doris O.
Mar 21, 2026
They are not honest about changing my…
They are not honest about changing my situation. They just want to make money as much as possible. Am like a cow to them so they milk me as long as possible.
Response from MuselyMar 21, 2026
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!
sadia
Mar 21, 2026
I am using anti aging cream
I am using anti aging cream, the customer service is very good, the entire team including doctors are very professional and they always give prompt and immediate response to any query. Overall I am very happy and satisfied with the product .
Response from MuselyMar 21, 2026
We're so happy to hear you love your Musely experience! If you ever have questions, you can always let Musely Support know. 😊
Kim B.
Mar 21, 2026
Great communication
The communication between customer service and the doctor have been outstanding. I recently started the products so I’m still not sure on how they will work but I know they take time to do the job and ingredients look good plus shipping was quick.
Response from MuselyMar 21, 2026
Thank you for your review! We're so happy to hear you've enjoyed your Musely journey so far, and we're excited for you to begin using the treatment. 😊
Francesca G.
Mar 20, 2026
This company is an absolute SCAM!!
This company is an absolute SCAM!!! Their website will not let you cancel their subscription they have no customer service number or email for support. They advertise a 60 money back guarantee on their website yet nowhere does it say how to process it. It’s all a SCAM! I had to cancel my card for them to stop billing me I had to go into Instagram and go on their page to have someone cancel my subscription. It’s an Absolute SCAM
Response from MuselyMar 20, 2026
Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!
Eva
Mar 20, 2026
Quick response time.amazing products.
Quick response time.amazing products.
Response from MuselyMar 20, 2026
Thank you for your review! We're happy to hear you enjoyed the Musely experience and medications. 😊
CHARLENE
Mar 19, 2026
I’m 76 years old
I’m 76 years old! I explained that I need to do things over the phone! I wanted to schedule a Doctors appointment so I could order shin care aging products. I went through a lot of trouble to get you to call me! Today is over 24 hours still no phone call! That was after filling out the form! Plus going through live chat. You don’t make things easy plus you certainly don’t care that I want to start using your products!
Response from MuselyMar 19, 2026
Hi Charlene, we’re really sorry for the frustration you’ve experienced. That’s definitely not the experience we want for you, especially after the time and effort you put in to request a call. We completely understand your preference to handle things over the phone, and we truly appreciate your patience. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

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I have some really stubborn dark spots…

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About Musely

About these reviews

More in Salons & Clinics

Asterom Canes

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Musely reviews

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I have some really stubborn dark spots…

They are not honest about changing my…

I am using anti aging cream

Great communication

This company is an absolute SCAM!!

Quick response time.amazing products.

I’m 76 years old