Paula
Great customer service
Thank you so much for replacing the treatment that would not come out of the bottle!
Response from MuselyMar 19, 2026
We are so happy that our Support Team was of so much assistance! :)

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Paula
Thank you so much for replacing the treatment that would not come out of the bottle!
Response from MuselyMar 19, 2026
We are so happy that our Support Team was of so much assistance! :)
Hazel G.
I purchased the hair growth serum and was not happy with it. The serum is oily and dries leaving the hair crispy. There is no way to brush through it without breaking the hair. Plus I had to shampoo every day to get it out not good for thinning hair. When I asked the doctor about it she told me to use over the counter minoxidil instead(!!!). I don't know if the serum actually works as I did not use it long enough. They did refund my $99.
Response from MuselyMar 19, 2026
Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the feeling of your treatment! If you ever want additional assistance, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction. Thank you so much and we look forward to having the opportunity to assist you further!
Tabitha S.
Everything has been easy to navigate!
Response from MuselyMar 19, 2026
Thank you for your review! At Musely, we aim to make dermatology more easily accessible. 😊
customer
Expensive product. It took 6 months to show growth but I still lost hair by end of year. Not renewing. Not worth it. Trying home remedies like tea tree and scalp massage.
Response from MuselyMar 19, 2026
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that hair loss results can commonly take 6-8 months! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
deidre D.
I have never received such irritation from a skin care product in over 40 years. Under my eyes is red and flakey after only 2 days on the product. There are no 60 day guarantee on the products I purchased so I am out a few hundred dollars. Buyer beware.
Response from MuselyMar 18, 2026
Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction. Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions. Thank you so much and we look forward to having the opportunity to assist you further!
Marlene G.
It was helpful
Response from MuselyMar 18, 2026
We're happy to hear you enjoyed the overall Musely experience. If you ever have questions, you can always reach out to your designated doctor or Musely Support!
Jessica B.
This stuff makes me look ten years younger!!!! My fav!!
Response from MuselyMar 18, 2026
We're so happy to hear you love your results! Thank you for your review. ❤️
Mary
Everything that you read or are told about Musely is truth. Amazing products that deliver wonderful/amazing positive changes for your skin.
Response from MuselyMar 18, 2026
Thank you for your review, we're so happy to hear that you love your treatments and results! 🥰