Jodi D.
Thieving Company
If I could I wouldn’t give them one star. They are dishonest and thieves. They will delete any negative comment or feed back on their social media platforms. Customer service is more than awful. As long as you have good things to say and are continuing customer they will say “thank you” all day long but dealing with them because they took money without your approval they tend to reply each time with “it’s our policy and end with have a nice day” then they will ignore you. They only deal with you via email. The only thing they agreed on was to permanently delete my account.
Response from MuselyJun 18, 2024
Thank you for sharing your feedback and I am so sorry to hear that your experience has fallen short of your expectations thus far! We strive to continue to provide exceptional customer service to all of our patients, but we are so sorry we did not meet your needs. Musely Support responds to 100% of the messages received and have never ignored any of our patients. Regarding our public platforms regarding leaving product or service reviews, our moderators do reserve the right to remove any content that is misleading or considered spam since these platforms serve the purpose of educating our audience. We offer two ordering options at checkout: A One-Time Treatment or Auto-Refill. Selecting Auto-Refill schedules the pharmacy to freshly compound and ship your medication(s) according to the treatment’s specific Auto-Refill schedule. As a kind reminder, we send all of our patients a “refill reminder” email 5 days prior to every scheduled refill date, to allow plenty of time to manage individual refill schedules according to the patient’s preferences. However, we certainly want to ensure that you are satisfied with our services and our product(s). For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and reference #Trustpilot and we will be more than happy to further assist you.