MuselyReviews of musely.com

Response from MuselyJun 18, 2024

Thank you for taking the time to share your feedback! We are very sorry to hear that you experienced an adverse reaction to your medication. We understand that experiencing discomfort or unexpected side effects can be concerning, and we're here to assist you through this process. To clarify, our Support team is not medically licensed to evaluate medical conditions. For this reason and whenever a reaction is reported, we kindly ask patients to consult with your Musely dermatologist as soon as possible. They are best equipped to determine whether what you're experiencing is an allergic reaction or an expected side effect and would be best equipped to provide further medical advice and direction. In many cases, patients are able to manage side effects and ease back into the medication so that they can still see long term results! Once you have followed up with your doctor, our Customer Support Team will be happy to assist you with any billing requests/refund inquiries, as our doctor's are only able to assist with medical guidance. For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new, reference #Trustpiloe, and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want!

Response from MuselyJun 18, 2024

Thank you for taking the time to share your feedback! We are so sorry that you did not receive your order and we can assure you that we are not operating a scam in any way. I have looked into this further for you and our records show that you entered the incorrect address when placing this order, so it was delivered to the address you entered and confirmed at checkout. However, we have offered to help cover the cost of a replacement and would like to help assist you receive it as soon as possible! For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new, reference #Truspilot in your email, an agent will be happy to further assist you. Thank you again for your time, consideration, and patience and we look forward to having the chance to enhance and improve your Musely experience!

Response from MuselyJun 18, 2024

Thank you for taking the time to share your feedback! We are so sorry for any shipping delays you have encountered. The majority of our prescription medications are freshly compounded and shipped within 2-4 days after the order is placed/approved by your designated doctor and shipped within 2-7 days. If you have not received your order, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new, reference #Truspilot in your email, an agent will be happy to further assist you. Thank you again for your time, consideration, and patience and we look forward to having the chance to enhance and improve your Musely experience!

Response from MuselyJun 18, 2024

Thank you for sharing your feedback! We sincerely apologize for any misunderstanding or delay with your prescription order! We have looked into this further for you and our records show that you have communicated with Musely Support and confirmed that you received your treatment! We certainly want to ensure that our services and products meet your expectations! For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and reference #Trustpilot and we will be more than happy to further assist you with helping cover the cost of your next refill or a different product that you love & produces the results you want!

Response from MuselyJun 18, 2024

Thank you for taking the time to leave your feedback! We sincerely apologize for any misunderstanding or inconvenience experienced regarding your prescription medications and its standard and maximum dosage. As noted on our website, The Hair Solution treatment bottle is meant to be a 3-month supply when using the general and most common instructions of applying 1 dropperful daily. Each dropperful is designed to draw 0.5ml, so if you are using this most instructed dosage (one dropperful daily), this should last over 90 days because 0.5ml multiplied by 90 days = 45ml and The Hair Solution is compounded in 60ml quantities. Although Musely provides general instructions for the treatment itself, there are different recommendations for each of the specific formulas of the treatment based on the active ingredients included or excluded. Additionally, our dermatologists also take into consideration the condition severity and type (diffuse or localized hair loss) as well as the patient’s medical history and tolerance of the ingredients when directing them how much of the solution to use, so it is not a one size fits all and is up to our doctors to determine what's best for each patient! Our formulas and dosage quantities have been determined by a team of Board-Certified Dermatologists and pharmacists as a result of the studies and trials conducted and the quantity of solution compounded into each treatment bottle cannot be altered. If a patient finds that the treatment does not last them the full 3 months, we kindly ask that they reach out to inform us, so that we can assist further and provide a resolution that meets their expectations and points in treatment. The reports in this regard are extremely minimal. We would love the opportunity to meet your expectations. For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and reference #Trustpilot and we will be more than happy to further assist you!