Linda G.
Difficult to get a refund
I just want you be aware if you are not satisfied with the products, or the products are not for you, forget about the refund, even their promise of 60 days money back guarantee. They will make you to stick to the products as long as they can, and make it difficult for you to get the refund. And this customer service keeps referring you to same response, over and over again, that there is no refund but store credit since the product is prescription. Even you told them you just want to cancel your subscription. I’m sure there is other products out there are much cheaper, more effective than Musely, and not difficult to get refund if the product doesn’t work for you.
Response from MuselyNov 7, 2023
Thank you for taking the time to leave your feedback! We are so sorry to hear that you did not see your desired results with your treatment and for any confusion or misunderstanding regarding our 60-Day Result Guarantee. We highly prioritize transparency with all of our patients, so we try to make our refund and return policies very clear on our website, during the ordering process, and throughout treatment to make this information appropriately accessible. If you use the medication together with the Musely app's eNurse check-up software for 60 days and are not satisfied with your results, we will refund you the full cost of the medication for eligible treatments. We completely respect your informed consent as a patient, so we ask each patient consent to the eNurse software at check out in order to proceed. However, and if you have not seen your desired results with your treatment, we would be more than happy to help cover the cost of finding a treatment that works for you and produces the results you want. With that being said and for further assistance with this, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help. We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us and to cancel Auto-Refill anytime. We can be reached by email, live chat, phone and/or social media. Please do not hesitate to reach out to us to allow us the opportunity to assist you in achieving your desired results and/or helping to cover the cost of finding a treatment that you love and produces the results you want!