MuselyReviews of musely.com

Response from MuselyAug 15, 2025

Thank you for taking the time to share your feedback! We’re sorry for the frustration. Dosage and application can vary based on your dermatologist’s instructions, which can affect how long a bottle lasts. We’d love to review your routine, confirm the prescribed usage, and help you choose a refill cadence that feels right for you. If needed, we can also discuss goodwill Rewards to help with the cost of your next refill or a different treatment! Please contact us so we can take a closer look together: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We appreciate your patience and want to turn this around for you!

Response from MuselyAug 15, 2025

Thank you for sharing your experience! We’re glad delivery went smoothly. If you ever see anything odd in tracking, contact us and we’ll jump on it right away!

Response from MuselyAug 15, 2025

Thank you for sharing your experience! It’s great to hear your doctor is responsive and your products are treating you well. If we can fine-tune anything in your routine, we’re happy to help!

Response from MuselyAug 15, 2025

Thank you for letting us know, Ellen! We’re truly sorry you experienced a reaction. Please pause use and message your designated dermatologist right away so they can review your symptoms and advise on next steps or an alternative formula. Once you’ve messaged your doctor, we’ll support whatever they recommend and explore options on our side as well. If you need help navigating any of this, we’re ready to assist: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We’re here to make this as easy and stress-free as possible!

Response from MuselyAug 15, 2025

Thank you for sharing your experience! We’re so glad you’re seeing a real difference with discoloration across face, chest, and arms. We’re here to support your maintenance plan whenever you need us!

Response from MuselyAug 15, 2025

Thank you for sharing your experience, Vi. Totally fair—at under a month, many people are still in the early stages, as results can commonly take 6-8 weeks. Please complete your eNurse check-ups and feel free to message your dermatologist anytime if you’d like personalized guidance. If you want us to review anything on your account, we’re happy to help at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We appreciate you giving the treatment time to work--We're here for you every step of the way!

Response from MuselyAug 15, 2025

Thank you for your feedback! We’re happy you’re enjoying the products, and we’re sorry the refill scheduling felt harder than it should. You can adjust dates, pause, or turn off Auto-Refill anytime from My Treatments → Manage Treatment, or we can take care of it for you—just say the word and tell us what you’d like changed. Whenever you need a hand, message us here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We appreciate you taking the time to share this—thank you for being part of the Musely community!

Response from MuselyAug 15, 2025

Thank you for sharing your experience! Your kind words mean a lot to our whole team. We’re here for you—please lean on us whenever you need support!