MuselyReviews of musely.com

Response from MuselySep 2, 2025

We’re truly sorry to hear that you haven’t seen the results you were hoping for so far with The Spot Cream. We completely understand how disappointing that can feel. Every treatment plan is carefully prescribed by a Board-Certified Dermatologist, and while many patients see improvements within 60 days, pigmentation can sometimes take longer depending on individual skin type and history. Please know that your designated doctor is available for ongoing support and can make adjustments to your treatment plan if needed. For further assistance, you can reach our team anytime at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We’re here to support you every step of the way!

Response from MuselySep 2, 2025

Hi Rhonda, we’re so glad to hear that our team was able to assist you quickly and resolve the issue with your treatment! We always want your experience with Musely to be smooth and stress-free, and we appreciate you taking the time to share your positive feedback! 💙

Response from MuselySep 2, 2025

We’re happy to hear that our Support team was able to assist you with your order in a timely and friendly way! Thank you for sharing your experience—we’re always here to help make the process easy and seamless whenever you need us!

Response from MuselySep 2, 2025

Fay, we’re thrilled The Spot Cream has worked so well for you—and we’re sorry your support experience felt limiting. While we primarily assist via secure online messaging and email to keep care timely and documented, we hear your feedback on phone access and we want to reassure you that we do offer phone support upon request. Please contact us so we can review your account and help right away: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselySep 2, 2025

So glad we could align on what you needed and move fast, Gail. If anything comes up, our team is here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselySep 2, 2025

Kim, thank you for the feedback—we’re sorry The Spot Cream hasn’t met your expectations yet. We can review your formulas, usage, and eNurse Check-Ups, then either adjust potency/actives with your designated doctor or evaluate your eligibility for our 60-Day Result Guarantee. Please share your order details here so we can help end-to-end: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselySep 2, 2025

Tammi, we’re sorry for the frustration with your order and want to sort this out as quickly as possible! We don’t have the ability to add items to anyone’s cart, but we’ll gladly review your checkout history and invoice to see exactly what was selected (single item vs. bundle) and work on the best fix—whether that’s an adjustment or other resolution. While prescription returns are restricted, we handle order mix-ups directly. Please follow up with Musely Support so we can make this right: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselySep 2, 2025

Wonderful to hear, Yasir! Wishing you a smooth start. If you’d like any help as you begin, contact Support here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545