Michaela
amazing!!!
amazing!!!
Response from MuselySep 2, 2025
You made our day—thank you, Michaela! For future help or questions: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Michaela
amazing!!!
Response from MuselySep 2, 2025
You made our day—thank you, Michaela! For future help or questions: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Alexa
My questions were answered quickly and my product dispenser was replaced immediately! Happy with the overall contact and ease of the E Nirse check ins!
Response from MuselySep 2, 2025
So glad the replacement and eNurse Check Ups worked well, Alexa! If you ever need assistance again, please reach us here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Camila Q.
Great experience overall and good results. The only thing I say is that when signing up for multiple treatments, the doctors could advise if you can consolidate some. For example, the chest/neck cream. There are 2 treatments, one set for chest (with hydroquinone) and one set for neck with tretinoin. When you can just use the body cream for the chest and the anti aging cream for neck and face. I realized i had too many products and decided to consolidate and reduce the list of products/treatments. Wish they could have told me and I wouldn’t have spent the extra money.
Response from MuselySep 2, 2025
Camila, thank you for the kind words—and for the thoughtful suggestion. Your regimen is personalized, and your doctor can absolutely help streamline or consolidate where appropriate/recommended. If you’d like us to coordinate a review of your plan and upcoming refills, please reach out here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Lavonne
I contacted Musely with a question and a concern and they responded quickly and suggested a solution - which worked!! All is well! Thank you!
Response from MuselySep 2, 2025
Fantastic news, Lavonne—thanks for the update! If anything else pops up, our team is ready: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Robert
Good work. Thank you for the refund. I really appreciate it.
Response from MuselySep 2, 2025
We appreciate the kind words, Robert. If we can help with anything going forward, contact us here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 .
Memphis M.
Customer service is excellent. Physician visit was top notch. I’m loving my facial cream and my body fade cream. It’s all working very well so far.
Response from MuselySep 2, 2025
We’re thrilled you’re loving your treatments and care experience—thank you! If you need support or adjustments, reach out anytime: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Peggy H.
Musley products really work! And Musely is simple and easy to navigate. I recommend this to everyone!
Response from MuselyAug 29, 2025
Thank you so much for the wonderful review! We’re thrilled you’re seeing results and finding the experience easy to navigate. If you have questions or need any assistance, Musely Support is here to help: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Helen
I requested a change to a prescription a little late in the game and they made it for me! One I explained an issue with my eczema, they immediately changed my formulation and did not charge me an extra fee. I was quite impressed.
Response from MuselyAug 28, 2025
Helen, thank you for sharing this! We’re so glad your formulation update helped—and at no extra cost. Our goal is always results-first care. If you ever need further adjustments or support, you can reach us here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545