Rachiel
Responded quickly
Responded quickly. The product really works.
Response from MuselyDec 25, 2025
Thank you for your review! We're happy to hear you've enjoyed your Musely experience and treatment. 🙂

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Rachiel
Responded quickly. The product really works.
Response from MuselyDec 25, 2025
Thank you for your review! We're happy to hear you've enjoyed your Musely experience and treatment. 🙂
Nikham
USPS mail carrier lost my package and Musely representative has already replaced with a new order at no additional cost to me even though it is not Musely or my fault. Musely definitely takes exceptional care of their customers!
Response from MuselyDec 24, 2025
Thank you for your review! We're always happy to help. :) Please don't hesitate to reach out again if needed!
RS
It has been exactly one week since first using the product and while I have some irritation and peeling skin, I am also quite impressed with the results so far.
Response from MuselyDec 23, 2025
Thank you for sharing your experience! We’re so glad to hear you’re impressed with the results so far. Some can take time for their skin to adjust, but please don’t hesitate to reach out if you need any support. We really appreciate your feedback!
Heather S.
My prescription ran out early and they helped me adjust my new refill date.
Response from MuselyDec 22, 2025
We are so happy to hear that our Support Team was able to assist you with adjusting your refill date to an earlier date. We are always here to help, do not hesitate to reach out. :)
Kelly B.
Product works great, and great app as well!
Response from MuselyDec 22, 2025
We love to hear it! Thank you for your review! :)
Simone W.
I’ve tried many different products only to find that they never work as they advertised. Until I found Musely. My results have been pretty impressive and ones I didn’t even expect. Having board certified cosmetologist.helping me out along with my treatment plan I know I’m getting the best results I could possibly get.
Response from MuselyDec 22, 2025
We're so glad to hear it! Thank you for your review! :)
Tiffany H.
The company itself is very quick to respond to any issues with their products. I do like several treatments I have used but others, such as the body cream, I feel isn’t as effective or they need to provide a bigger bottle. It’s very expensive as well!
Response from MuselyDec 22, 2025
Thank you for your review! :)
margaret
While my spot cream has done some lightening. I don't find it doing much more. Also the fact there is no customer service help is a red flag. I should have looked before working with this company. I told my friends not to use it. Go to the dermatologist. At least you can speak to someone and not an AI bot. No answer in FAQs for this issue either. So you have an AI bot or you can read their website. That's your help. RED FLAG I wanted to pause an order for one of my treatments and you can only change the date. So I am going to just cancel it. I will continue this spot cream for a bit longer but if nothing changes after 3 months I don't think it will change.
Response from MuselyDec 22, 2025
Thank you for taking the time to share your feedback, we’re truly sorry to hear about your experience and understand how frustrating this must have been! At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!