Adner C.
Todo exelente recomendado👌
Todo exelente recomendado👌
Response from MuselyDec 17, 2025
Gracias! :)

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Adner C.
Todo exelente recomendado👌
Response from MuselyDec 17, 2025
Gracias! :)
Liz
So helpful & understood my issue right away & was able to “fix” it. Seemed very knowledgeable & was very professional yet polite.
Response from MuselyDec 17, 2025
We're so happy to hear that, thank you for your review!
CC
I still haven’t received my prescription yet! It’s been over 2 weeks. It took over a week to have it mailed, then because of a post office error, it got sent back, so four days ago I get an email saying it was re- ordered, but still no sign that it has been compounded yet, much less even mailed! God only knows how long it will take to get it. You guys are ridiculous. Had I known how long you take I never would have signed up with you.
Response from MuselyDec 16, 2025
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your treatment, and we completely understand how frustrating this can be. We understand wanting to begin your treatment right away! Please rest assured that our Support Team is here to assist you. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Please note that we will also be reaching out to you through the email you provided on your review: [email protected]. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
Meredith
Wonderful customer service. Great communication (through email - maybe AI??!!) & problem resolution. Very happy with Musely as a company that stands behind their products
Response from MuselyDec 16, 2025
Thank you so much for the kind review! We’re really happy to hear that you had a great experience with our Support Team. Helping resolve issues and standing behind our treatments is something we take seriously, so it means a lot to know that came through. Thank you for being a part of the Musely Community. :)
Sheila
I have been using the product for one (1) week so far. The improvement in my skin is crazy noticeable.
Response from MuselyDec 16, 2025
Thank you for the great feedback! We are so happy to hear you’re already seeing noticeable results after just one week. If you ever have any questions, feel free to reach out to us, we are here to help! :)
Kellen
Started my treatment recently. So far the service has been great.
Response from MuselyDec 16, 2025
Thank you for sharing! We are so glad to hear that your experience has been so positive. We’re excited to support you as you continue your treatment and appreciate you choosing Musely!
Leslie H.
they are sending me products I did not order and charging my card. Also I called to cancel orders and they still send!!!!! I call customer service and no one answers!!!
Response from MuselyDec 16, 2025
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. It may be that your Auto-Refill for your treatment is still active and therefore you are receiving refills. Our Support Team can assist with this. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. We have also sent you a request for your information so that we can contact you personally. Thank you so much and we look forward to having the opportunity to assist you further!
JLH
Great products, easy changes if needed.
Response from MuselyDec 15, 2025
Thank you so much for your lovely review! We’re really happy to hear you’re enjoying your treatments, and we’re always here to help if you need assistance.