MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

2,216 approved reviews, newest moderated first

Elizabeth
Jan 3, 2026
Musely is always quick to respond
Musely is always quick to respond, love their products!
Response from MuselyJan 3, 2026
Thank you for your review! We're happy to hear you love your treatments. :)
Ashley
Jan 2, 2026
Customer service
Great customer service!
Response from MuselyJan 2, 2026
Thank you, we're happy to hear you had a good Support experience! :)
Yvonne P.
Jan 2, 2026
Great products!
Great products! Get prices! Easy process!
Response from MuselyJan 2, 2026
Thank you for your review! We aim to make dermatology more accessible. :)
Micah K.
Jan 1, 2026
My experience with Musely has been Amazing!
My experience with Musely has been great because I received my product fast, they follow up to make sure I am being serviced, and most importantly, the products work. Also, I like the opportunities to continue to get discounts after becoming a customer
Response from MuselyJan 1, 2026
We're happy to hear that you had a great experience! We appreciate your feedback regarding the fast delivery, follow-up service, treatment effectiveness, and continued discount opportunities. :) If you ever have any questions, please let us know.
Johnny
Jan 1, 2026
Good customer service
Thus far customer service has been prompt and informative. Any issues have been addressed and good information has been provided.
Response from MuselyJan 1, 2026
We're happy to hear that our Support Team has been helpful and informative for you. We appreciate your positive feedback and are glad any issues were addressed well. :)
Wahkuna
Dec 31, 2025
I’m a 49 year old woman with…
I’m a 49 year old woman with hyperpigmentation large pores and text and the formula compounded for me had no trentinoin in it at all and that’s mandatory for a woman at my age that has cell turnover issues so I decided not to go through with this treatment because I wasn’t getting anything that would help my problem the doctor clearly don’t understand aging skin on perimenopausal women
Response from MuselyDec 31, 2025
Thank you for sharing your concerns! Please kindly note that the available formulas on our website are the only ones that can be prescribed. If the medication you requested does not already include tretinoin in one available formula, this cannot be added. However, you can add one of our medications with tretinoin in addition to your request! You can also consult your designated doctor to discuss the prescribed treatment plan, or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!
cillairne
Dec 31, 2025
Items as good as advertised
Items as good as advertised. Dark Spot remover very effective with a few months use, more effective in longer term. Service and all skin care products are excellent!
Response from MuselyDec 31, 2025
Thank you for your review! While our dark spot medications typically take around 2 months to see results on average, everyone's skin is different, and stubborn spots may take longer. Consistency is key to seeing results and we're happy to hear you're loving yours! :)
Bright S.
Dec 30, 2025
Great customer service and great…
Great customer service and great products
Response from MuselyDec 30, 2025
We appreciate your positive feedback and are so happy that you are enjoying our treatments and our Support Team. Thanks!

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