MusabelaReviews of musabela.com

Terrible. Ordered 11/8. Shoes arrived 11/29 and the wrong size was sent. Contacted customer service and they will only replace once shoes are shipped back AT CUSTOMER'S EXPENSE to China, even though this was a mistake of the company. Website is misleading, as they advertise "free exchanges." Very discouraged and disappointed.

I need to get a refund on the pathetic shoes I received. The quality is terrible, just like all the reviews I read on line. I tried to cancel within 2 minutes of placing my order on line and they wrote back saying they could not, that they were shipped and I could return and get a refund. They do not provide a return label so I’m out more money to return them. That in itself screams SCAM. They look and feel very cheap. The insoles are styrofoam. DO NOT WASTE YOUR MONEY. I received a response here to email their complaints team, I have not received a resolution. They are TERRIBLE!!

I purchased 2 pairs of shoes with 2 pairs of insoles. The shoes were not made of quality materials, the soles were not rubber, but plastic, and the insoles were made of a styrofoam material. Not made of good supportive materials. Their 30 day money back guarantee requires that you not wear the shoes, that they be in the original package, and they are to be returned to CHINA, which the shipping was $71. Even, thou these shoes were shipped to me from Franklin Park, CA... I sent them an email requesting that I send them to CA and not CHINA, but their reply stated I had to send them back to CHINA. I do not recommend buying these shoes, poor quality.

Do not order from Musabella. As people are stating they charge to return to China and the cost is $30.00. DON'T SUPPORT A COMPANY LIKE THIS... WE HAVE BETTER COMPANIES WE CAN USE.. JOHANNE

I just received my order .they were this wrong size.

EDIT: MUSABELA REPLIED TO MY COMPLAINT SAYING THEY ALWAYS OFFER FREE EXCHANGES BUT IT'S NOT FREE IF YOU HAVE TO PAY $30+ FOR SHIPPING!!! Absolute junk! They sent the wrong size and don't pay for shipping to return them to CHINA! The shipping costs almost as much as the shoes!!! DO NOT DO BUSINESS WITH THIS SCAM COMPANY!!!!!

I've been wearing these Musabelas for months now, and they've held up beautifully. The support is just as good as when I first got them, and they've made a big difference for my plantar fasciitis.

Refund my money. Service is poor. Ordered and paid for shoes. They are stuck in thier warehouse and nobody at Musabela wants to help or refund my money. Had to purchase safety shoes from a more realiable source.