MusabelaReviews of musabela.com

They will NEVER GET MY BUSINESS AGAIN!!! Horrible customer service! Horrible waiting forever to get the product that never arrived! And THEY ARE MADE IN CHINA 🤢🤮

If Musabela makes this right I will update or write a new review, but as of now, TERRIBLE! My dad has health issues and needs shoes that he can actually get his feet into. He found some on the website, carefully ordered.a style that offered the width he needed in an open Velcro style that would allow for swelling. He waited a month and no shoes came. I offered to help him track them as he was worried his money was gone and no shoes would come. The shoes bounced all over the country and finally arrived only to be the WRONG SHOE and not even close to his size! He called the customer service number and they said they couldn't do anything and they would connect him on the phone with a company in the US. He said ok, and then they said, “We will let them know you are calling,” and disconnected. He has no number to call and the only “brand” on the shoe is “fashion shoes”. He can’t get any help, and he definitely should not have to pay to ship these shoes back to China when the mistake was made by Musabela! We don’t know if the shoes would have been any good. All we have is poor quality, very small pair of “shoes” that don’t even have a size on them and are a totally different style than he ordered. Musabela needs to make this right and send him the correct shoes in the correct size. I will review everywhere possible if they make it right, but I will work twice as hard to save people from losing their money to this company if they won’t. Older adults worked hard and we need to take care of them. It is awful for a company to steal from anyone, but especially older people. *** Editing to add- I gave a 1 star review on their website with a picture of the shoes he received. My review was taken down, and no reviews below. 4 show up at all! Please don’t waste your money with this company.***

I purchased a pair of shoes and when I received them they did not fit. I tried to return them but the cost to return them overseas was more than the cost of the shoes. I contacted customer service and they agreed to refund me 30% of the cost of the shoes and give me a voucher for $25 toward a different pair. I have contacted them several times regarding the 30% refund and it still has not been credited to my account. I am looking for resolution this. Beware of buying shoes from them since the cost in the United States to send them back to China is very expensive and not worth doing. The overall shoe was not bad quality, it just did not fit right. 12/30/24 - Update: I did receive a small refund (30%) of purchase price.

They are too tight around my toes. I have a corn which makes it worse. The soles are cheap and I could fall also!

Do not order from this company. They are a scam

There was nothing more special about these shoes than any other cheaper pair of Chinese sneakers. They are actually too big and the insoles did nothing. I had to get other insoles so that I could wear them. I did not realize they came from China or never would have ordered them. They took quite a while to arrive. I feel I wasted my money.

DONT waste your money!!! The shoes are poorly made, customer service is a joke, and they expect you to save the cheap ass BAG the shoes are shipped in! Plus, you pay for shipping cost of $30-$40. The sizes run BIG… so if you order this JUNK…. The ignorant decision was on you!

I bought these shoes based on social media reviews from nurses who stand all day. I am not sure what they bought but they weren't these. They took FOREVER to get here from China. Had I known that I wouldn't have even spent the money as I know how that ends up if you don't like them AND it did. They are not comfortable but of course, it will cost me more to ship them back to China so they will be donated. DO NOT BUY THESE. They are a social media gimmick and not real reviews. Let me be the idiot who fell for it so you don't have to.