RJ
Server was not set up after I paid and …
Server was not set up after I paid and checked out. Web site promised immediate availability. An automated email said it would be done later. (copy below). I waited for a week and nothing happened. Cancelled credit card payment but they are now chasing for payment for something that they never delivered. Their copyright notice on their email is still saying copyright 2014 so I'm not confident they are are keeping their service up to date. "Unfortunately we were unable to setup your server automatically due to recent high demand for our high quality servers, and our unquestioning quest for lag free servers will not allow us to put you on an overloaded machine. Fear not, our engineers have been notified of your pending order and will be provisioning additional capacity as soon as possible to fulfil your order. Once additional capacity has been installed, you will recieve the details of your server. Note: That only once your server has been setup will your rental period start so you're not losing any days from your order.
Response from Multiplay GameserversDec 7, 2017
Hi RJ, I am sorry to hear that you have had a negative experience with us, and first off, let me thank you for the feedback! I have done some digging, and I have included a screenshot of our logs below: Sent Time Subject 2017-12-06 00:49:57 Multiplay Gameservers - No Payment Received 2017-11-28 01:14:50 Multiplay Gameservers - Payment Due 2017-11-05 14:01:20 Your Multiplay Gameserver is now ready 2017-11-05 14:01:11 Your Multiplay Gameserver Order 2017-11-05 13:52:39 Multiplay Gameservers - Payment Received 2017-11-05 13:52:38 Your Multiplay Gameserver Order As you can see from these emails, your server was provisioned and set up on the same day as your payment was taken. However, we actually updated our automated emails recently, and a ticket has been raised internally to investigate why you received this email rather than an up-to-date one. Please do contact us via a ticket as we’d love to correct all of this for you so that you can enjoy our services. Thanks again for the feedback. Jack 'CJT' Tovey