Muddy Mat®Reviews of muddymats.com

DO NOT BUY DIRECTLY FROM THE COMPANY, like on the FB or Insta ads! I can’t speak to the quality of the mats, because I ordered over a month ago, and had the tracking number get cancelled because the shipper never received the product, wrote to complain and ask what next, they sent a reply saying it will ship in 5 days here’s your new tracking number, but it was the SAME, cancelled by Amazon shipping because product never received. All I’ve gotten is a bot replying for 8 days in a row, offering a discount and a gift certificate and another discount. DO NOT BUY DIRECTLY. Maybe people buying on Amazon have better luck.

I ordered the largest mat on December 17 and was pleased to see the estimated arrival date was Christmas Eve. That day came and went with no update at all on the tracking number until finally December 30th the tracking showed Stop and Return request received. I emailed to ask about that and was given a new tracking number which was also subsequently canceled because the shipper never received the package. I emailed again and was once again given a new tracking number with a label being created yesterday. It’s feeling like a scam.

Charged more than had been advertised, couldn't cancel order, lost money sending back, felt like I'd been scammed

Needed one badly and the delivery came thru quickly. I really like having this in the house.

I just have to tell everyone about my experience with Muddy Mat. As a dog mom, this mat has been a total game-changer for keeping my house clean, but what really blew me away was the fantastic service from these folks. Ordering was a breeze, and the communication from the company was so friendly and clear. They kept me in the loop the whole time, and my mat arrived super quick. It was packed perfectly, no issues at all. But let's talk about the Muddy Mat itself – it's amazing! I'm done with muddy paw prints on my floors, thanks to this mat. It catches everything, and it's so durable. Cleaning it is a piece of cake, too – just toss it in the wash, and it's like new again. What really stands out, though, is how much this company cares. They're quick to answer any questions and really go out of their way to make sure you're happy. It's not often you find a business that nails it both with a quality product and top-notch customer service. So, from one pet owner to another, you've got to try Muddy Mat. It's not just the mat that's awesome – the whole experience with this company is just fantastic. Highly recommend!

Great Product! Value for money. Effective and served its purpose well. Will definitely order again

The customer service and the product they sell.

First, Muddy-Mats are a high quality, very durable must-have product if you have pets and children running in and out of your house. I was impressed with the weight, texture, and strength of the mats. And they look good in your home. They have several beautiful colors to choose from. Secondly, and maybe the most important, is their stellar customer service. They are always prompt to reply, and go above and beyond to make their customers happy. When I reached out to them to say that the beige color mat I had ordered was the wrong beige shade for my home, they immediately resolved the issue, and made me very happy. I have since ordered Muddy-Matts for other family members. Give them 5 stars!