Cathleen
I just found the order information on my complaint. The order number is 101-2617.
The company could answer the complaint I had. And say instead of saying, it’s a good experience I will say most of the rugs. I am enjoying very much but the stairs covering I can’t use I wanted gray ones the ones you sent are way too light and I cannot use them on my stairs and you have not answered to say whether you would exchange them or how I can return the ones I’ve got or anything that does not make me wanna buy anymore. You don’t tell your customer how you can return them so I have no idea what to do with the ones I’ve got because they’ll never get used. Thank you.
Response from Muddy Mat®Jun 28, 2026
Thank you for sharing your feedback, Cathleen. We acknowledge your concern regarding the stair covers and your request for an exchange or return. We have sent a request for your contact information and order details so we can look into this further. We look forward to resolving this for you.


