MubertReviews of mubert.com

As most have written before, customer service is a disaster. One receives no feedback even after weeks and also no invoices! Do not do this to yourselves!

Service itself is ok, but the customer service is terrible. One of the worst i have ever seen.

Fraudulent company, as well as useless if you want the copyright of your music. I was with them for 2 months paying the most expensive membership. Both times they charged me twice for the membership. They refunded me, no problem. The problem comes when I read the fine print the second month after I've been working hard and realize that you don't own the rights to your music. You probably come from the hundreds of youtubers cashing in on the AI fad and selling you that you can create and upload your music using Mubert. HA-HA-HA-HA Wrong. I'm going to work on this review because today, after 1 month since I cancelled my membership and sent them an email with screenshots so they could see the cancellation, they have charged me again. Little luck they had to steal my money because I use cards that I can freeze (I recommend you, use Revolut for example). And since you bothered to read this review, go to AIVA, I talked to them by mail and they do give you the rights to your music.

I do not recomend it , no matter what you key in is gonna generate some random music . waste of money

First of all the prices for the plans are out of this world for something that isn't 100% accurate and with so many flaws and they also require monthly subscriptions and not even a one-off payment. The demo (free subscription) only provides with generic tracks that always come with an annoying voice shouting mubert every once in a while but the main issue is that my guess is that they just have a small ready made songlist as a base and whenever you type a prompt the generated music always sounds the same with just a few changes on the tracks depending on the genre and the prompts type to generate (some words also direct to more generic genres and the software doesn't recognize properly many of existing music genres and subgenres when prompted for them). So most of the tracks sound similar, relatively generic and without many variations. The beta thingy which is supposed to create similar tuned tracks to the YouTube video which you upload there, is way far off or doesn't seem to work at all. Downloading your tracks to your drive is NOT even an option. What is also shady is the fact of data collection (emails) for purposes unknown even at test platforms like huggingface (and they collected a lot so far!). Also the fact that they require a lot of money but they clearly state that you don't have any ownership /commercial rights for your creations (even if you buy the most expensive of their premium plans) looks too shady, seems alarming and shouts scam alert from beyond. What is also shady and controversial is the fact that they locked their API code from huggingface while there were creators and coders there that were working on their project, removing bugs and improving their software FOR FREE! For me Mubert sounds like a shady, money-grabbing startup company, that probably won't be around for very long (especially when google launches its own text to music app). They will just grab as much money they can from unsuspected customers and then they will make a run for it! So my advice is to stay clear of this one and by NO means subscribe to their shady and immensely expensive premium plans or give them your credit card information in any way. If they change mind and (their so far obscure) tactics by giving what they actually promise and letting people try their platform, work with the code and generator more, as well as unlocking their API as it was before (and not forcing people/even testers to subscribe for premium), also fix the genres and make prompts work better, then maybe, just maybe they stand a chance in the distant future. But their policies so far appear dark, greedy and malevolent. That is my WARNING to all potential future customers of the Mubert app/software... Just stay away and don't give them your money!!!

This is an amazing tool for easy background tracking for video, albeit you can NEVER own the copyright. My only concerns are that the downloads and actual track generation seems to consistently run into issues, generating numerous tracks locks up every now and then - I spent a few days trying to create a certain 5 tracks. It also takes hours for tracks to render for download - so don't expect this as a quick tool for rapid daily creation. Also, the customer services/chat are VERY slow to respond. I have a pro account and my average response rate is around 12-16 hours. For a company that has huge coverage in social media and a clearly strong revenue stream (not just from licenses but also from the IP royalties) I am surprised they are not as advanced in focusing on customer services and client retention.

Keep in mind, this is a russian service disguised as an American one. There were many articles over the Internet, and other staff, in 2016 that this is a russian service, but they erased almost every mention of it :(