Extremely Delayed Affiliate Payouts & Unresponsive Support
Promoting Mubert’s affiliate program has been a frustrating experience due to extremely delayed payouts.
My account currently has overdue commissions waiting for payment. It has been over two full months since the last payout, with no clear timeline provided on when these overdue funds will actually be transferred.
I contacted support weeks ago and was told the issue was escalated to the finance team, but there has been zero update or follow-up since then. Payments are severely delayed and support communication is practically non-existent.
I hope management addresses these affiliate payout delays and improves communication with partners soon.
BH
BY HONEST R.
THE GOOD AND THE BAD!
THE GOOD AND THE BAD!
THE GOOD SIDE: Some users may express reservations about mubert.com, but personally, I find it to be a remarkable AI music platform. Its capability to generate tracks of up to 25 minutes in length is particularly advantageous for those looking to establish a vibrant music presence on platforms like YouTube. What's more, the platform allows you to produce a staggering 500 tracks per month, which undoubtedly contributes to its exceptional value for the investment. With these features in mind, mubert.com stands out as a versatile and cost-effective tool for any aspiring music creator seeking to build a substantial library and engage with their audience in a meaningful way.
THE BAD SIDE: I have been utilizing the services of mubert.com for nearly three years, with a mix of consistent and intermittent use. Over the past 18 months, I have noticed a concerning trend where reaching out to them for assistance yields no response. An example of this lack of responsiveness is evident in instances where other YouTubers claim content ID ownership and even go as far as requesting the takedown of your videos; unfortunately, Mubert seems to disregard any appeals for support in such situations.
It is important to exercise caution when utilizing mubert.com for AI-generated music, as the platform may not always have all the necessary copyrights in place. In case you encounter a dispute with a YouTuber claiming copyright infringement, the most prudent course of action would be to remove the contested section, whether it amounts to 5 or 20 seconds of content. By preemptively addressing potential copyright issues in this manner, you can mitigate the risks of facing more severe consequences due to content ownership disputes on the platform.
CONCLUSION:
When reflecting on the level of service received from A.I. music websites, I can confidently say that finding better service elsewhere seems highly unlikely. Unfortunately, it appears that these companies are not particularly invested in addressing any potential issues that may arise. Despite the fact that ownership of copyright should not influence the resolution of problems, it is evident in my experience with Mubert.com that platforms like Youtube often hold considerable authority in these matters, acting as both judge and jury. The situation is quite disheartening because Mubert initially exhibited commendable customer service when I initially signed up with them. It appears as though they may be facing challenges within their business that have led to a noticeable decline in their responsiveness and overall service quality. It's truly regrettable to witness a company like Mubert seemingly falter and lose focus on maintaining a high standard of customer care. Hopes are invariably placed on businesses to uphold a certain level of service excellence and commitment to their customers, and it's disappointing when it appears that these expectations might not be consistently met. This shift in quality and dedication that seems to be occurring within Mubert's business operations is concerning, especially considering the positive impression they initially made with their strong customer service approach.