Terra H.
Great tool, but needs support
This is an amazing tool for easy background tracking for video, albeit you can NEVER own the copyright. My only concerns are that the downloads and actual track generation seems to consistently run into issues, generating numerous tracks locks up every now and then - I spent a few days trying to create a certain 5 tracks. It also takes hours for tracks to render for download - so don't expect this as a quick tool for rapid daily creation. Also, the customer services/chat are VERY slow to respond. I have a pro account and my average response rate is around 12-16 hours. For a company that has huge coverage in social media and a clearly strong revenue stream (not just from licenses but also from the IP royalties) I am surprised they are not as advanced in focusing on customer services and client retention.