M&T BankReviews of mtb.com

I have been a long time customer at People’s Bank and now M&T bank. I have two security boxes in the Fairfield branch of this bank. As long as I can remember, I have been able to access both my safety deposit boxes at the same time on every single visit! Today , however, it was a different story. When I walked into the bank, the lady at the front desk was on the phone , conversing in Spanish to I presume a client. She looked up after about 8-10 minutes and said to me that she would be on the phone for a while. I said no problem, and I sat down. In the meantime, one of the tellers walked over to me and asked if she could help me. .I said yes , I told her I wanted to access my two safety deposit boxes. I showed her the two keys to the boxes and my ID. She went to the drawer, pulled out the folders with my deposit numbers, but then was interrupted by the first person (the Spanish speaking, lady, whose name is Rosa) who told her that I could only access one box at a time and that this was bank policy. I told her I needed to transfer contents between my two boxes and I needed access to both boxes simultaneously. She was adamant about this policy and would not agree to my accessing the safety deposit boxes simultaneously , like I have always done! I asked to speak to the manager and was told that the manager was not in the office and I could contact him at a later date. I just want to say that this has never been my experience in all the years I have been accessing my safety deposit boxes at this bank. I have always been able to take both boxes at the same time. I had to go back-and-forth three times to get the job done and each time I had to come out show my identity sign again and then again go back in to access the same box!, Not only was this unnecessary and inconvenient but also a ridiculous waste of time! As a customer, I’m very dissatisfied with my experience today. And if this is indeed the new policy of the bank, then I would like to take my banking elsewhere.

Horrible, rude customer service. Wrong information, locked out of account to check on loan closure, very time consuming and difficult to reach the correct department by phone. All was well until we sold our vehicle and closed the account. Then we had to interface with HORRIBLE customer service. This is the worst bank ever! They do not work for their customers who are the reason they're in business. NEVER do business with this bank if you can help it!

Contacted M&T bank for payoff spoke with representative he verified payoff gave them routing numbers bank account number transaction was made. I go online a week later to see that there’s a balance of $7.71.. customer service agreed but did not remove balance or close account. When you are given a payoff amount for that day and you make the transaction electronically that day that is 100% their fault in their error and they are not correcting it as of yet.

Opened a new account online. Was forced to upload the ID online on a fishy third party site. Was threatened with the closure of account if I did not upload to their fishy site, eve though I went to the bank branch for the identification. Will not recommend even to my foes.

I opened an account at a local M&T branch. I decided I wanted to make a small investment in crypto currency. I went into the bank to make a wire transfer into my crypto account. About half an hour later I received a text telling me that my account was frozen due to suspicious activity. I went back to the bank and answered some additional questions. Later that day my account was unfrozen and the transfer went through. I don't know why my account was frozen being that the transfer was being done at the branch itself. But then a day or two later,I received a call from the bank telling me that a regional manager, or something like that, told me to come and close my account.I knew banks don't like crypto. But when did they get the authority to tell me what I can and cannot do with my own money? I didn't know that there were businesses in this country that act like Russia and North Korea. Steer clear of this bank if you want them to control your money! They are a joke!!!

My thing is I give them props for helping me with a auto loan to pay on my vehicle. On the other hand, when it comes down to working with them, they tend to get a little antsy or a little fidgety when it comes to late payment and it's not due that I want to be late. It's situations that come up that I'm a little late. They will work with you but when it comes to paying them and letting them know that you're paying them, they really don't care about the customer. All they care about is their money

Every year, my escrow analysis statement is impossible to interpret, and I'm convinced it's designed that way. It's never correct and no one there can ever figure it out or how to fix it. I make extra escrow payments and still short every year. Customer service is terrible and unhelpful.

Our loan was sold to this bank, and they are pretty bad. I always overpaid on the loan, and they would never apply it to the principal, but rather just deduct it from the next several payments. They want to suck every penny of finance out of you. I want to pay off the loan cause I am selling the vehicle, but the bank does not offer the online capability for a payoff letter. I spent 45 minutes on the phone with them to try to get one, but they cannot email or fax it. They offered to us the US postal service but that would take 5 business day so with the weekend that would be 7 days and only allow 3 days remaning on the payoff letter and transfers cannot be made that fast. It also appears that they use offshore call centers, so your personal banking information, address, and social security number are available to foreigners if you call them. I would say that if this bank gets your loan you should refinance immediatly.