M&T BankReviews of mtb.com

Today we attempted to withdraw money from the Wolfeboro, New Hampshire location. The machine showed that the money had been dispensed. $300 as requested, but the machine never produce the money. Upon going into the bank, I found that it did actually charge my account the $300 even though it did not produce the cash and if I did not go into the bank, I would’ve never known this. Apparently the ATM had not been properly stocked with money and had run out during my transaction. This has happened many times before at this branch with this ATM routine typically Monday and Tuesday mornings. It turned into a shit show where I had to go into the bank to get it straightened out and actually write a check for the money that I needed. Nothing was mentioned by the teller that they had actually debited my account the $300 even though the cash should not been produced I only found this out after reviewing my statement. The teller obviously realized what it happened and credited my account the $300 but never mentioned a thing about it.when totally unacceptable.

Bank is not reliable. Potential fraudsters in mgt in the local branch in Towson, Md. Savings account was accessed. Customer service has lot to work on. Transactions take too long to process. archaic.

My mortgage was sold to M&T bank in 2022 and the issues started almost immediately. Within a couple months, I received a notice stating my escrow account was delinquent and as a result my mortgage payment would increase by $200 for the next 12 months to cover the shortage, then return to a slightly higher amount to maintain the escrow payment. I called to put some clarity to the situation and go over numbers and the math seemed a bit off, but I didn't have all the information so I thought, "it's only 12 months, no big deal." Flash forward 11 months and another notice arrives stating there had been significant increases and my escrow payment was being permanently increased by $200. Not $200 from the original amount but $200 from the already increased amount. I gathered information from all sources, ran the numbers and found my escrow payment should only have increased by approximately $90 from the original monthly payment. I contacted the bank, only to be greeted by a horribly rude woman who actually hung up on me when I informed her that I had every source document and questioned her accounting skills suggesting my 4th grade student could figure this out on his own with a pencil. As time went by, we saw another increase of $200 and another for just under $150. The same accounting issues were present and the banks math was inconsistent with the statements from the county tax assessor's office, homeowners insurance company, and mortgage insurance company. Any calls to M&T Bank were greeted with the same rudeness and pathetic customer service. They are obviously trained to gaslight customers, then terminate calls. Our mortgage was eventually sold to another bank, which continued the bad accounting, then another, as we were preparing to sell the home. We closed on the sale of the home and paid off the loan on August 28th of this year (2026) and just before closing the new bank sent us a notification we had a $1,590 overage in our escrow account for the year and issued a refund. After we paid off the loan completely, we were notified we were owed $11,980 because of years of being over charged for escrow. If you have the opportunity and ability to escape M&T Bank, do it and do it immediately. They robbed my family of over $600 a month for almost 1/2 a decade. They are such arrogant fools they cannot admit a mistake and would rather steal from their customers than correct a mistake that even a monkey with an abacus could avoid making. This company should be barred from the mortgage industry and be forced to forgive every debt they hold.

I would give 0 stars if I could. I have a loan where I am the cosigner on a rv. I have made the payment every month for over 8 years. I had o e payment late and was assest a late fee. I tried to pay the late fee and they refused. They say the owner of the account is the only one who can pay it. After discussing with the manager the silliness of the situation I was than hung up on. You see why their ratings are so low. Very ignorant buisness practice.

If only they had 10 negative stars. Paid my camper off and took me 47 days and 7 phones to get my title. Had it sold & the guy got tired of waiting so I lost the sale. Thanks M&T! 🎉

Spoke with Angelica in the rewards department to change my flight she was zero help whatsoever. Horrible customer service…

M&T Bank- THIEVES! Most banks put an additional payment towards principal on a loan . Not M& T! You have to read their fine print to tell you that unless you mail in a payment and state, “principal payment” or turn around on the app and make 2 separate payments, that one is dicy, the extra will go to principal or call . Make work. DON’t LET THEM FOOL YOU! THIS IS A BANK THAT ROBS ITS CUSTOMERS , putting all their nonsense in the fine print . DEFINITELY NOT THE HOMETOWN BANK THEY CLAIM TO BE.

M&T bank is a rip off. Especially on VA loans! VETERANS DO NOT USE THIS COMPANY! Do not use! Payments dont post, then you get charged a late fee because of their software "glitches". They lost all records of over Payments on my escrow account and are charging me a 2nd time now. No matter what proof I show them they deny, deny, deny. Now my hands are tied because I am stuck with a mortgage service provider I DID NOT CHOOSE that's now ripping me off.