M&T BankReviews of mtb.com

Horrible. never seen at this level 1- Account gets locked as notification never comes. 2- For zelle ,had to call fraud dept and got enabled finally after more than 60 minutes on call. 3 - Bank to bank transfer is also blocked. guess what. another 60 minutes on call. 4 - zelle got enabled for few days , just to be locked again and same process need to be repeated for every action on website . 5 - wait time is never less than 30 minutes 6- customer service does not know how to add mobile number on profile that got deleted mysteriously. ticket created with no SLA . 7 - had to go to branch for ID verification after uploading driving license via provided link and getting success message. This bank is failure at so many levels. either shut down app and website so we have no false expectation or make it work for atleast few consistent days

No convenience. No service. I regret opening an account here.

From out of nowhere and for no damn reason, both my accounts were cut off by these buffoons! As of this writing, I have a date to meet and these clowns are about to ruin everything and I am not getting any answers! These bozos are telling me that I have to wait 6 to 9 days for my money, of which I said I do not have that kind of time! In one ear, out the other! Somebody is gonna get held accountable and I am gonna dare anybody in corporate to come run their mouth toward me, I am denouncing M & T as of right now and the next step is a formal complaint to Attorney General William Tong, as if he doesn't have enough headaches from these knuckleheads!

I had no choice but to go through this lender as I was attempting an FHA assumable loan that the original buyer had purchased through this mickey mouse outfit. Patrick Santora and his staff were highly inattentive throughout the process. It was difficult to get him on the phone and he acted like I was wasting his time when I did speak to him. After 45 days of not being able to even obtain a pre qual (yes you read that right) the sellers and I agreed to mutually cancel the contract and move on. Then I get a letter the next week claiming I was denied credit due to a collection that was illegitimate and literally had already fallen off my credit report during this lengthy process due to how old it was. This is after we submitted paperwork stating the deal was canceled and I have an 814 FICO. I can't think of a worse lending experience. Please use anybody else in this time when mortgage originators need your business more than ever.

M&T Bank is a joke. There is no due diligence on fraud protection. Unable to verify if a business providing their ACH has any validity. Other banks will verify to confirm that I am paying the correct business entity and that what was provided to me was not fraud. M&T need to figure out how agents should respond and prevent fraud. I was not asking agent to verify account #, but rather the business name matching the account. Agent was unable to assist. I will ensure to steer clients from banking with M&T.

Do not open an account with M & T Bank. Yesterday, I deposited a check, and the branch said a 1 day hold. No problem. Woke up today. The money was there. I paid bills, transferred money, and went to store #1. All good. Went to store #2- card declined. Impossible. Tried again, declined. Must be the chip, I'll tap. Declined. Step aside to call the Bank. Turns out they randomly decided it shouldn't have been cleared & put an additional hold on the money until Tuesday. Account overdrawn, and I'm going to have a problem with bills. My husband can't transfer me money, because the overdrawn funds will drain it. Supervisor on the phone, Emily, tells me to go to the Branch because they can overturn it. LIE!!!!!!! Justin at the Coram Branch was a condescending jerk who saw I was angry, and he escalated the situation. First thing Tuesday morning, I'll make sure all fees are reversed AND get my money & close the account!!!!

Take services away...Not only changing existing accounts to cause frustration, they have taken the change machine away. I was told because it isn't people's bank anymore and I could roll my own and bring them in. Take away reasons why I kept my accounts there at people's for 30 years. What's next. Looking for new bank

Takes too long for checks to clear. All of my other banks clear cks, from within the state, next day. Takes two to three days