M&T BankReviews of mtb.com

Ann25577 and JoelMBH63 rude and unprofesional.I ask for 5 minutes help after waiting 20 minutes Ann told me to ,stop talking..'didn't want it to help me I received a email how someone try to take $ out of my account.Ann25577 try to redirect my call didn't want to be bothered with me.Talking with the supervisor JoelMBH63..she didn't care much about my complaint.Horooble ..I'm a client..I should be respectful helped in my matter.

M&T bank limits access both thru the Internet and their phone app. I have complained numerous times and they do nothing to fix their Internet access tools. Is it illegal for a bank to make it impossible to access your account?? See all of the complaints about this and they do nothing

We bought an RV from Pete’s RV in Chesapeake VA (another horror story) in August ‘23, and they used M&T for the loan. Paid off the loan in February ‘24 and in March registered it with our town and went on vacation. It is now April and the State had sent the title to M&T but they say they don’t have it. “Sorry, call us back in 3 to 4 more day and see if the title department has received it yet”. Place is a joke!

Without having an appt my husband & I were greeted by Joellen Granchelli to assist us with a business matter. It was obvious we entered at a busy time of the day. However Joellen was kind, professional, informative & patient in assisting us. She went out of her way to ensure all our questions were answered & that we were satisfied with our business affair. She exemplified sincere interest & caring in helping us which is a rarity in today's times. It was a pleasure having her assist us. Joellen is a definite asset to M&T Bank.

I would highly recommend to NEVER in your life use M&T BANK bank. The tellers can’t tell you the accurate balance in your accounts, nor can they tell the difference between your checking and savings account. And if you plan to go to the bank on your lunch break prepare for to take your entire break. Yes that’s right on entire 60 minutes. You will be waiting in line with 3 to 5 tellers sitting with nothing to do and helping no customers, but they still make you wait in line for 15 minutes. I just switched over to Chase bank and the transaction that I did if I were to do it at MNT would’ve took in a whole 45 minutes. I walked in to chase bank and walked out within seven minutes and got done what I needed to get done if you have an M&T BANK account, close it and leave that bank as soon as you possibly can You will thank me later. Just to give you in idea how long I had that bank account… it was peoples bank and I was 16 years old I am now 35.

I emailed M&T re a charge I didn't recognize. Without any authorization M&T blocked mt debit card. No one in customer service could manage the situation and unblock my card. This was an unauthorized block. NO notice! I'm working on changing to another bank.

Wish that I could give this “bank” a negative review!!! They are untrustworthy, at best. My mortgage and home equity line was sold to these creeps. They sent a refund check along with my mortgage statement. I did not notice as I paid online. After I opened the letter and saw the check that had expired I contacted them. Over two years later still no refund forthcoming. A lot of run around stating that it was likely in a state run holding for me. State says no. Came home from 5 months caring for an elderly family member and my homeowners insurance had not been paid before the due date but was paid by me before the deadline for payment, and it NEVER lapsed. They charged me big time for insurance I was already paying for. They will steal from you. Stay away! Worst bank that I have ever dealt with. Hateful bank.

Guess there was a mix up at my bank .I always pay in advance ,until feb 24 .I have been past due for the last 9 months ,but only 26 to 28 days ( thinking paying in advance).I was never notified by the bank ,text ,email ,phone call letter ..nothing for 9 months that my account was past due .I got a alert from my bank stating a new past due account posted to my credit ...What ??? I still have recieved no notice of my account from M & T about being past due .I called explained mix up and they refuse to take late payment off my credit .Main you ,this account has never been past due or even close ,I should have been notified in JUNE 2023 ,but nothing from M & T .I should been notified they were going to report me before then did !!