M&T BankReviews of mtb.com

Customer service is a joke! Secure messages in the account are not answered in 8 days. When you call in, you will spend 10 minutes pushing buttons and listening to recordings. No one will ever call you, even if you ask them to speak to you about a situation. I can't wait to move my mortgage to a local bank rather that a big bank with no customer service. Sad!

TERRIBLE (what they call customer service) 3 weeks and no call back from anyone in records. Call center is useless. Have spent over 4 hours being tossed back and forth with everyone passing the buck. Still no resolution. Will be filing a complaint with Banking Commission. DO NOT USE!

9/26 I opened my account, and nothing looks wrong. There was no hint I needed further action or documents. 9/29 I received a DocuSign email, filled it and scanned my ID online. 10/2 I still cannot fund the account, all my deposits have been reversed. M&T csr says "it's still under review that's why it's frozen. You can wait until Thursday to call back." 10/4 My two savings accounts that I used to fund the M&T account both got reversed and frozen (that I have to call each to resolve it). I called M&T again asking if I could close the account and delete everything I had with them. Their rep told me I cannot do anything unless I go to a branch. The closest branch is 30min away and only open 9 to 4. 10/7 Called 3rd time. After 3 phone holds and transfers to 'another department', they told me the account ban has been lifted on 10/5 but I have to "call another fraud department to lift the online client ban". Here we go again on the 4th call. M&T is the biggest joke I ever knew.

Long-time customer: Shame on M&T Bank for having no option to add account notifications for their BANK accounts and only having the option to do this for ZELLE. I received a bank overdraft fee because I forgot to transfer funds in a timely manner. My bad. But I was too busy to look to see why I had not received a low balance notification etc as I ALWAYS set these up for ALL of my accounts including credit cards etc. I was surprised and severely disappointed to find that you cannot set up any notifications for business checking accounts AT ALL. Only Zelle transactions which I do very infrequently. This is clearly a money-grab to ensure more overdraft fees and other fees. SHAME on you M&T!

After 12 years of service if I could give a zero today absolutely it would be a zero. The most disappointing customer service I have ever received Run as fast as you can because your money is their money, Your checking account gets hacked. Say goodbye cuz they're going to do it too.

What an awful bank. Have had nothing but problems and for what? Security feature loves to lock me out 24/7 and the fact that they made me wait an extra day after the holiday for my funds to be available to me… nope. Don’t sign yourself up to here everyone.

Purchased RV through Camping world.Never again.Credit score 826 and they told me my interest rate would run around 2-3%. It's 4.99...The bank Twice I have seen the loan numbers balances manipulated.balance. Recently 19k to 20K. I am online almost daily...I print and screenshot everything.They do not break down some of the loans after payments are made.They wait for following month and post two at a time. I have message them twice on this issue.I do not trust this bank and will never use them again.I will hire an accountant to go over every invoice. I have everyone of them

Don’t even consider M&T bank. You absolutely CANNOT trust them with your money! I attempted to send a Zelle payment (an app that M&T gave me with my account. It’s connected right to my account so it wasn’t anything I had to download. They blocked the payment then put a fraud hold on my account. This was 4 days ago now. I called the day they placed the hold and was 1st told that I had “a legal hold” I am a paralegal and the true meaning of a legal hold would be a freeze of the account by a creditor you owe money to. I knew that wasn’t possible as they would have to have a judgment and I don’t even have any accounts in collections. They refused to tell me who the hold was from or give me any further info. I had just received my tax refund of 6k 2 days prior to this so I had a literal panic attack. I was blocked from my online banking and branches were closed. I called again after I noticed an email from the fraud department regarding my Zelle. A fraud hold made much more sense to me. The 2nd agent I spoke with confirmed it was infact a fraud hold not a legal hold. I confirmed the transaction was me. I was told they can’t remove the block as they have to come their “investigation” I’ve been told the same absurd story for the past 4 days. What investigation?!! They denied my Zelle, I called and verified there is no fraud, any other bank end of story. Not M&T! 4 days, no access to my funds, I advised my daughter needs her asthma medication and I need the hold off and they refused. My car insurance has been canceled as I couldn’t pay it due to this, they have not reached out to me one time and they let this go into and all through the weekend so I couldn’t go to a branch. To say I’m irate at this point would be severely understated. I am finally going today to speak to the branch manager and I will absolutely not leave without every cent of my money and my account closed. This to me is harassment. It has caused extreme anxiety, stress and financial hardship. All for using an app they gave me. Verifying it was me should have been all they needed to release the hold. I’ve received no answers or details from anyone. Worst bank in existence! Update-went to branch today, I was told they don’t know why my account is on hold and it’s probably the Zelle but they cannot release my funds, they don’t have an answer, they don’t know when they will have an answer and they don’t know when my money will be released. I am disgusted these companies get away with this! It’s a simple fraud hold and they are now on day 5 holding thousands of my dollar and “they don’t know when I’ll get it”??!! Like I said, CRIMINALS