M&T BankReviews of mtb.com

Literally walked in sat down to open a account literally another customer walked in he kicked me right out the office and said sorry I’ll be with you in 15 min I do not recommend very unprofessional ladie should had waited she left is only fair for her to wait

If i could give them zero stars i would! In the middle of a loan modification because we are on fixed incomes and they want a contribution of $3000 that we don’t have. Total assholes to deal with.

I was moving my banking to M&T from Bank of America because of issues. However, after three weeks of having this account, I haven’t gotten a debit card. I haven’t gotten a credit card and I still can’t login to do online bill pay. This is just disgusting. I wanted to deal locally and I’m closing the account today. We consumers don’t have time to put up with this bullshit and that’s exactly what it is. They have not a clue what they’re doing so I guess I’ll just have to stay with Bank of America. Go pay for stadium licensing.

I needed to open a business account quickly. I made an appointment to see Julie Howard 20 minutes after I made the call. An hour later I had a business checking and a business savings account and was promised all documentation within five business days. Julie was very efficient, knew how to process all the documents I had to bring and I had an open account 1 hour later. Speed was of the essence since I was expecting a wire from overseas and needed all the account numbers etc. First rate, professional service from Julie Howard at Manufacturers and Traders Bank, High Ridge Road, Stamford.

Had this bank for almost 3 years with a camper loan. NEVER get a camper loan ever!! Camper loans have high interest we knew this but every single loan we have ever had we could pay it down, not with M&T. they will just move the payment down the road. oh and if you decide to skip till that month. from the date of your last payment they will just rack up all those days you skipped a payment with interest even though they told you, you could skip. yes in the fine print but not all of use understood would that meant. So all those extra payments all those extra monthly payments. didn't do nothing! Customer service will tell you that you can not pay principal only at all period!!. You'll never be able to pay off this loan early unless you come in with full cash and even then im sure in the fine print somewhere they will say they will still get the interest of that loan even though you paid it off

Terrible I just cannot believe they sent me a letter that they will closed my account, when I questioned why, they said they cannot tell me. I am very happy they did it anyway I have a better experience and service with my new bank Please do not waste your time and bank with them….

I am writing to express my extreme disappointment with my recent experience with M&T Bank. I opened a checking account on their website on October 11th and set up a direct deposit for it. The first direct deposit was scheduled for October 16th. On October 16th, I received an email from M&T stating that my account had been closed, with no further explanation. I called customer service to inquire about this, but the agent was unable to provide any details and advised me to visit a branch for more information. I drove to the branch, where the bank clerks spent a considerable amount of time investigating my account but could not find any notes explaining why it had been closed. They promised to call me back with more information, but they never did. A week later, I called customer service again to follow up. The agent said she would check with the local branch but instead transferred me to the branch line, which promptly went to voicemail. The greeting stated that for expedited service, I should call the customer service line. This is by far the worst experience I have ever had with a bank. I urge you to consider carefully before opening an account with M&T Bank unless you are prepared to waste your time in an inexcusable manner. If anyone from M&T is reading this, please do not respond with the standard reply asking me to call the customer service line. I have already done so multiple times without resolution.

Awful.. just awful. Apparently there is a limit on the amount of transactions you can make with your debit card irrespective of your balance. Meaning they will restrict access to your account even if you have money in it. But it gets better.... Not only did I i) NOT set this limit; but ii) They WILL NOT TELL ME WHAT THAT LIMIT IS. Now I know what you are thinking, that CAN NOT be right. Well, it is in fact 100% accurate. But it only gets better... When you call the Fraud department and answer 7 absurd questions, make sure NOT TO HAVE A TONE in your voice, because apparently that is grounds for terminating the call. So, despite having money in my account, not only did I have my card restricted for some reason I am not privy to, but then I was denied service for being upset about it. I dont know who runs this joke of a financial institution, but it is an absolute disgrace... from start to finish.