M&T BankReviews of mtb.com

I closed my business account because of unnecessary and unreasonable fees. The bank wrote me checks made out to the business and then refused to cash the checks because they said business checks cannot be cashed. They are really incompetent. I am following up with an update. A few days later - after I filed a BBB complaint - the Bank figured out how to give me my money back. I'm keeping the rating at 2 stars, which I think is quite generous.

shady bank with shady practices and tons of fees, horrible customer service and awful banking system

Worst bank ever. Someone tried to cash a check in my name and they flagged it and closed my account and kept my social security check without even telling me. M&T shouldn’t be illegal. This happened to a friend of mine too. Stay far away from them. Please save your friends and family from this horrid ‘bank’ too.

I have banked with M&T for 35 years. Until this week, I had 3 personal accounts and 3 business accounts, one of which was a business credit card. A few weeks ago, I reported my business credit card was lost/stolen and was issued a new one (1st time). Then my business checking and savings accounts were closed without notice. This caused several accounts on autopay to go unpaid. I went into the branch to open new accounts. Today, I tried to use my business credit card and discovered that it was also closed. After 37 minutes on the phone with the call center, I still have no answers. For reference, I do not move large sums of money, I have a credit score in the upper 700s, and none of my credit cards have ever been anywhere near the limit. Avoid M&T.

My husband was out of work for over a year due to cancer. Because of this our income had been lowered, but we still managed to maintain paying our mortgage, although it was late and we were incurring late fees. Something that we know will be tacked onto the end of our loan. However, today a gentleman from a random vehicle walks up to my house and tapes with blue painters tape on my door an unsealed envelope. I opened the envelope and is a piece of paper that’s not even cut properly. It looks like a five-year-old cut it crooked. It says urgent – call your mortgage company immediately. With a phone number. I googled the phone number and it is in fact M&T BANK. I go to customer service and explain how I wasn’t sure if this was a scam, but it seemed very odd that someone in a random car came up and taped what looked to be something involved in a scam to my door. The lady very rudely informed me that we have been late on our mortgage payment without contact them. Which is completely absurd. They had contacted us before, and I spoke with them and told them that we would make the payment as we could (although they may be a bit late) that we did not currently need assistance. Again, I am not in default. Everything is paid up currently although there is late fees. The lady at home owners assistance was extremely rude, and this in my eyes is extremely unprofessional. I have not received not one voicemail for them asking me to call. I also have their app and I did not receive one message asking for me to call, or even a letter sent in the mail. They send someone to tape what looks like a five-year-old cut note to my door. This is extremely unprofessional.

Horrible. You can’t do anything without them checking every single transaction and flagging as fraud deposits over certain account of money ($1000 is already a red flag to them). They close and freeze accounts without saying anything.

I had a house fire in October. The insurance paid out partial claim amount to my mortgage company M&T bank. The mortgage company only paid out 20% of the funds to complete repairs. At the time of the fire the house was in Forbearance. Those payment were paid in full in February. Instead of releasing funds being held to complete repairs they have instead attempted to foreclose claiming I am not making an effort to keep the house because I am not living in said house. Every inspection has been rejected by the mortgage company & inspection request closed because the mortgage company will not accept the inspection report at 50% complete. I now am facing living on the street because my insurance adjuster will not approve another extension for current living situation. All that is left is painting, floors, & kitchen/bathroom cabinets. The house was originally gutted to studs & slab. The mortgage company refuses to admit that the house is past 33% complete even after 2 inspections stating so. I have documentation from the inspection company that the mortgage company has rejected their reports & forced them to change the status of repairs. All repairs are now on hold with the contractor due to lack of funds. Flooring & paint is on the premises. Cabinets are at the contractor’s office. I have requested a supervisor from M&T bank to call me to no avail. I am told that no supervisor is on staff when I call. I have requested the resolution team to get involved to no avail. I tried reporting to BBB to now avail. My health is now at risk because I won’t be able to receive my specialty meds for CVID once I am forced out of current living situation. I have lost state aid due to not having my minor child in the home which dropped my family size. I am at risk of losing my insurance now. But yet the Mortgage company still refuses to release funds to complete repairs. I desperately need someone to step in. The mortgage company has also not been on the premises to review the property but yet they reject inspection reports.

They suck. They keep flagging any transaction over several hundred as suspicious and won't let the purchase go through.