M&T BankReviews of mtb.com

Horrible customer service- they are clueless and can't answer any questions. It is as though they have had no training as to how banking works. The app also rarely works. Use literally any other bank but this one!

First of all I only give them 1 star, because I can not give them a negative rating of 100 stars. M & T Bank is the worst bank. They are even bigger thieves than Key Bank. DO NOT DO BUSINESS WITH M & T Bank. THEY WILL ROB YOU BLIND. They claim they use simple interest and they do not; they use their own type of interest. We have paid $2,467.00 in interest since June of 20024. When you get your statement and it tells you that you do not owe anything for a year. It is a flat out lie; when you start to pay everything goes towards interest alone. They will not apply anything to the principle, because they are thieves.

This company will go under, so watch. I have so many complaints not going to bore anyone. Just know one thing RUN don't Bank here

First of all I have had this bank for many years. It wasn’t until I had tried other banks that I realized how bad they are. The company is bad enough but the employees are worse. All the branches that I’ve been to have stopped letting you pick up new cards from branch. The fraud issues I’ve had in the last year has been crazy bad and they blamed me and made it out to be like I am doing it on purpose. Yeah right like I wanted to have to go into the bank to get my paycheck and fight to get back to work because I work during bank hours.

actually i have merchant service with people united bank for long time and i have no problem with them. since M&T take over people united bank my my merchant fee , transection etc get dabble i call the customer (8 times in 64 cullender days ) service for rate rewove. then the customer service agent forward my call to the rate rewove teem. the last thing i was lose $7450.00 in rate just 4 billing statement . this is the over charge amount the have done. I'm not reamending any one to go there M&T merchant banking . thanks

To much security issues. Switched to another bank dont recommend m&to at all

Absolutely disgusting company. Mark and Debbie both Supervisors in the mortgage department took my escrow check from our insurance company and told me there was no other way to pay but with them over the phone. Paid this back in April 2025. They put in in the wrong account blamed " back office" and made our escrow account look like we were 1900 short!!!! Not $500!! Called multiple times being told by them both they would fix it only to have our mortgage still reflecting 1600 ( $200 ) more then it should be. Told me they wouldnt change it due to to it not being a bank error!!!!!!!! So they take your payments over the phone, place in wrong account, and its not a bank error. They'll come back on here and say " call and speak with them " they do not do anything they say they will do.. they take your money with no responsibility and blame it on customers fault for their mistakes of putting it in wrong account. They also have no way of being directed to the managers you speak with because they said they cant be held accountable.. run, run, run from this deceiving company

Had a car loan with these guys for only two months because I traded it in. The loan still shows open (not paid off) on my credit report. So, I tried to log in to my account, and they closed the account online, so I have no access to any of the information. I called, and they asked me to verify the account by telling them my payoff amount. I don't know that! I asked if I could verify the account another way; they said no. I said I just need you guys to report to the credit agencies that this account is closed and paid off. She said, "I'm putting you on hold to see what I can do." Never came back. Rude! And so now I still have an open account with them on credit reports.. even though it’s been closed for months! Terrible group with a miserable customer service person.