M&T BankReviews of mtb.com

HORRIBLE EVERYTHING. I was involuntarily transferred to this bank for my mortgage, and it's been a nightmare. They randomly don't process payments, charge me fees for things that are beyond my control and never resolve the issue. Their mistakes have even hit my credit. I'm moving mortgage companies asap.

The employee Shane it was completely unrespctfull when I was trying to get my account back every Friday is something with the account and I when I got to the account it took me out I did call back and Shane pick when I was hey I think I just spoke to you she hang up on my face

M&T Bank’s mortgage servicing is a mess. The phone reps I spoke with lacked even a basic understanding of how mortgages—and their own systems—actually work. When I questioned an escrow increase, they immediately blamed “higher taxes and insurance.” The problem? My tax and insurance costs had gone down, not up. Once confronted with the facts, the reps had no explanation. I’m about 80% certain they didn’t actually know what escrow is and were just winging it. Instead of resolving the issue, they placed me on long holds while trying to get answers from leadership. The result was confusion, deflection, and zero accountability. If you’re looking for baseline competence in mortgage servicing, go with a dedicated mortgage company or credit union. Avoid the clown act that is M&T Bank.

Could not find online method to download our 1099 tax form for our business accounts. Called for support. They asked a bunch of questions to authenticate account- all answered. Explained that I could only download monthly statements and didn't see an option for tax forms. They then wanted to know who the admin on the online access was? I explained we are a residential coop and account was opened over 20 years ago and we have used the same online user account. Mind you, I am authorized signer on the account. They kept saying that they would have to block the account if I could not have the admin get on the phone. They also would not provide the name of the admin of the potential 10 prior board officers. They mentioned a change of admin is possible but would take 3-5 days or we could go to a branch office. I said we would go to the brank office to deal with the changes. This is something we already had done when changing the officer names on our account which took time to coordinate among all of us. It would have been nice for them to mention the online access admin. After the call I tried logging back into our accounts and access was blocked! This was on a Saturday and now we have to schedule a weekday appointment to regain access and continue banking online. Completely unacceptable for Business accounts. It may be time to move to a new bank.

I miss “Peoples Savings!” Possibly the absolute worst online banking experience on the planet. Their site is either down or won’t let you log in giving “A previous session is still active. Please log out before logging in again. If you closed the browser tab without logging out, wait a few minutes or open a new browser instance to sign in.” as the error message. If I could find another local bank I’d close my accounts and make the move.

I called to report fraudulent transactions I found on my checking account. I was fortunate that Kadi was the person who answered the phone. She was invaluable, knowledgeable, and compassionate. I ended the call with a to-do list of next steps I needed to take. Thanks to Kadi. Instead of feeling defeated, I felt empowered.

This bank has been awful. I paid off a loan on July 9th. Due to the actions of all the employees who have lied to me, it will take me a total of 51 days to obtain the title. Who waits 51 for a title? Two different employees told me that they mailed the title to me. Both lied. Neither of them even cared if they told me the truth. They just wanted to get me off the phone. One was even a supervisor. Get your loan out of this bank before you pay off the loan. You'll be lucky to ever see your title.

The worst bank i have ever worked for .In my TWENTY YEARS of banking i have never ever worked with a manager like the current manager in The Great Neck location,She’s the worst manager i have ever seen in my entire banking career.She was the reason i transferred out from the Manhasset location in 2023.She accused me of being late 27 times in 2022 which was a HUGE LIE HR didn’t do anything about EilShe been reported several times to HR from several employees and HR is not doing anything about her.She literally forced over TEN employees to quit or Terminated their service.In the years that she’s been a manager she did not promoted not one of her employees or did not kept one of them for more than a year.It sad that the bank is not doing anything about it.Former employee Matthew Cheong Stole 95k from the vault M&T Bank did not arrest him nor charge him.They allowed him to go and work at another financial institution.They choose to penalize the other employees Eileen Connors i do believe in Karma it will hit you harder than you think You are just heartless and have no feelings for Humanity.What goes around comes around.You did not give not one of your employees a chance to grow in their career at M&T.