M-Shape Beauty is a global leader in body sculpting technology, offering top-quality state-of-the-art spa equipment for your aesthetic business. We also offer beauty machines for personal use. Free training and lifetime technical support is included with all spa machine purchases.
M-Shape Beauty (mshapebeauty.com) has 68 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
mshapebeauty.com
Website
mshapebeauty.com
Category
Cosmetics & Makeup
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Excellent high quality machines. Very durable and well-engineered.
Response from M-Shape BeautySep 15, 2026
Hi Jaymee,
Thank you for the 5-star review! We really appreciate your feedback on the quality and construction of your EMShape® Neo Plus and CaviTONE™ LEGACY. Both systems are designed for professional use, and we’re glad they’ve made such a positive impression on you.
Thank you for choosing MShape Beauty for your body contouring equipment. If you ever need anything, you can always reach us at +1 917-768-6066.
DP
DL P.
MShape beauty has a great selection of…
MShape beauty has a great selection of EMS machines that are made in the USA. I'm excited!
Response from M-Shape BeautySep 15, 2026
Hi DL,
Thank you for the 5-star review! We’re happy you found MShape Beauty and enjoyed exploring our selection of EMS machines. We take pride in offering high-quality professional equipment and are glad our selection stood out to you.
We appreciate your interest in MShape Beauty. If you ever have any questions, you can always reach us at +1 917-768-6066.
TM
That M.
Super impressed with the turn around…
Super impressed with the turn around time from when I placed my order!! So excited to use my Emsculpt Neo Fit 2! Everything was packed super nicely and I loved that it came in a roll around cart! Excited to see how this will work given I’m now finally 2 years postpartum so I wanted to try something out to help with my mommy pouch.
Response from M-Shape BeautySep 2, 2026
Hi,
Thank you for the 5-star review! We’re happy your 2026 EMShape® Neo Fit II arrived quickly, securely packed, and ready for you to get started. We hope you enjoy your new system and are excited for you to begin using it.
Whenever you’re ready, we’d also be happy to schedule your complimentary training so our team can walk you through the machine, settings, and treatment options. If you ever need anything, you can always reach us at +1 917-768-6066.
RA
Raquel
I bought an emshape machine a month…
I bought an emshape machine a month back. When it arrived, it had plastic pieces rattling around. The supplier sent the replacement part that I had to fix, but it always felt kinda weak to me. I'm not obese,a little overweight, but I thought I would have felt it deeper in my legs. Today, I turned it on and used it 30 minutes and went to another area, and it stopped working. The machine was still on, but it wasn't zapping or contracting. I'm not sure what it's called, but it wasn't making the nose it normally does or sending the shocks it's supposed. I feel cheated for sure. Avoid the EmShape machine. I strongly recommend staying away from it. I’m planning to purchase a MyoSlim machine next to test it, and I’ll come back and update my review once I’ve had a chance to use it.
Response from M-Shape BeautyAug 15, 2026
Important Update: This review is completely fraudulent, plagiarized, and arranged by a competitor to intentionally damage our reputation. It should therefore be disregarded.
We have definitively proven this review is fake through two major findings:
* Stolen Order Numbers: The reviewer, "Raquel," provided two random order numbers to trick the Trustpilot system into verifying her review (one for the initial information request and another after the review was flagged). Our investigation revealed both order numbers belong to entirely different customers from 2 and 3 years ago, located in different countries, with completely different names, emails, and phone numbers. This directly contradicts her claim that she bought a machine "a month back."
* Plagiarized Reddit Post: The text of this review is not a genuine experience. It was entirely copied and pasted from a 4-year-old Reddit post regarding a completely different product called "EMSlim Nova"—a generic, low-cost Chinese machine that MShape Beauty has NEVER sold. “EMSlim” is typically used to describe machines that vibrate the skin and use direct current to shock the muscles.
* The original Reddit post predates “Raquel's” supposed purchase by approximately four years.
Link to the Sub Reddit Post (look for comment by Ryanez857): https://www.reddit.com/r/Emsculpt/comments/wk6hl7/emslim_nova/
* The equipment issues described in that old Reddit thread have absolutely nothing to do with MShape Beauty’s genuine EMShape® devices nor with BTL EMSculpt® devices.
There is no record of this interaction, this name, or these details in our database. What we initially hoped was an innocent mistake regarding a counterfeit product has been exposed as a calculated, malicious attack using stolen data and plagiarized text.
OR
Omari R.
Great partnership
Everyone we've worked with at MShape Beauty has been friendly and always available. Choosing to work with them was one of the best decisions for our medspa, and it has helped our business grow. We're using both the EMShape Neo-X and Eris 9 in 1, and we're looking forward to many more years working together.
Response from M-Shape BeautyAug 13, 2026
Hi Omari,
We really appreciate your kind words. It’s been a pleasure working with you and your team, and we’re glad the EMShape Neo-X and Eris 9 in 1 have been a good fit for your medspa. We look forward to continuing to support you as your business grows.
Thank you again for the 5-star review. If you ever need anything, you can always reach us at +1 917-768-6066.
JG
Justin G.
Powerful body sculpting machine
I purchased the Perfect Shape 5 in 1 and I've been really happy with it. The muscle contractions are strong and deep, and the RF heating helps reduce fat at the same time. Easy to operate too. Highly recommend both the machine and the company.
Response from M-Shape BeautyAug 17, 2026
Hi Justin,
Thank you for the 5-star review and for recommending MShape Beauty. We’re glad the Professional PERFECT SHAPE® 5 in 1 has been working so well for you. The combination of high intensity electromagnetic muscle training and separately adjustable RF heating gives you plenty of flexibility for body sculpting, while the four body handles make it easy to work across different treatment areas.
Whenever you’re ready, just let us know and we can help schedule your training so you can go over the programs, frequency selection, and treatment settings with our team. You can always reach us at +1 917-768-6066.
MS
Maria S.
Excellent EMShape Machine and Amazing Customer Support
I am very happy with my purchase of the Perfect Shape Neo machine from M-Shape Beauty. The machine looks professional and the quality is excellent.
What impressed me the most was their customer service. They answer emails very quickly and respond to every question with patience and professionalism. Their communication is outstanding, and they made the entire purchasing process easy and stress-free.
The training was clear, detailed, and easy to understand. They answered all my questions, and now I feel confident using the machine with my patients.
I highly recommend M-Shape Beauty to anyone looking for high-quality equipment and exceptional customer support. Thank you for such a wonderful experience! ⭐⭐⭐⭐⭐
Response from M-Shape BeautyJul 23, 2026
Hi Maria,
Thank you so much for taking the time to leave such a thoughtful review. It was a pleasure working with you, and we're so glad to hear everything came together the way you had hoped, from your customized machine to your training session.
We especially appreciate your kind words about our team's communication. We know purchasing a new machine is a big decision, so making sure your questions are answered and that you feel confident using it with your patients is something we care a lot about.
Thank you again for your recommendation and for choosing M-Shape Beauty. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
KR
Kristi
Everyone was very helpful and kind and…
Everyone was very helpful and kind and knowledgeable
Response from M-Shape BeautyJul 15, 2026
Hi Kristi,
Thank you for the 5-star review, we really appreciate it. We appreciate you taking the time to share this. It's always nice to hear that our team made the experience an easy one for you.
If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
