Raquel
I bought an emshape machine a month…
I bought an emshape machine a month back. When it arrived, it had plastic pieces rattling around. The supplier sent the replacement part that I had to fix, but it always felt kinda weak to me. I'm not obese,a little overweight, but I thought I would have felt it deeper in my legs. Today, I turned it on and used it 30 minutes and went to another area, and it stopped working. The machine was still on, but it wasn't zapping or contracting. I'm not sure what it's called, but it wasn't making the nose it normally does or sending the shocks it's supposed. I feel cheated for sure. Avoid the EmShape machine. I strongly recommend staying away from it. I’m planning to purchase a MyoSlim machine next to test it, and I’ll come back and update my review once I’ve had a chance to use it.
Response from M-Shape BeautyAug 15, 2026
Important Update: This review is completely fraudulent, plagiarized, and arranged by a competitor to intentionally damage our reputation. It should therefore be disregarded. We have definitively proven this review is fake through two major findings: * Stolen Order Numbers: The reviewer, "Raquel," provided two random order numbers to trick the Trustpilot system into verifying her review (one for the initial information request and another after the review was flagged). Our investigation revealed both order numbers belong to entirely different customers from 2 and 3 years ago, located in different countries, with completely different names, emails, and phone numbers. This directly contradicts her claim that she bought a machine "a month back." * Plagiarized Reddit Post: The text of this review is not a genuine experience. It was entirely copied and pasted from a 4-year-old Reddit post regarding a completely different product called "EMSlim Nova"—a generic, low-cost Chinese machine that MShape Beauty has NEVER sold. “EMSlim” is typically used to describe machines that vibrate the skin and use direct current to shock the muscles. * The original Reddit post predates “Raquel's” supposed purchase by approximately four years. Link to the Sub Reddit Post (look for comment by Ryanez857): https://www.reddit.com/r/Emsculpt/comments/wk6hl7/emslim_nova/ * The equipment issues described in that old Reddit thread have absolutely nothing to do with MShape Beauty’s genuine EMShape® devices nor with BTL EMSculpt® devices. There is no record of this interaction, this name, or these details in our database. What we initially hoped was an innocent mistake regarding a counterfeit product has been exposed as a calculated, malicious attack using stolen data and plagiarized text.