Mr. Tire Auto Service CentersReviews of mrtire.com

2011 Toyota Camry. 3000+ bucks dropped for nothing. These guys can't even fix motor mounts, struts. They will rip you off. We took our car to a master mechanic for Toyota of 30 years. They kept our car for days and low and behold we were scammed. First, the price. It shouldn't have been what Mr Tire charged us. Second, what they told us they did versus what they actually did are two different things. On a recorded line they like to give attitude, hang up and treat you like an annoyance. Well, you're right. I'm going to be up your exhaust so far that you'll feel it on a cooperate level. I filed a verbal + written complaint with their Cooperate branch. Per Mr. Tires standards, they will do ALL the work again. They will replace all mounts for A THIRD TIME. That's right a third time. All four. And they better not be faulty as they claimed is what happened after their first repair attempt. Now for the struts that are also terrible after we dropped over a thousand, you'll do them too. We had to demand the so called repairs that they did to be written out because they had no record. Now we will hold them to what we paid for no exceptions. And the argument of courtesy? Please. I'll courtesy not put up with your disrespect over the phone, the I don't know, the poor communication. You owe us 3000$ + in work, financial strain, exact factory parts that we paid for. I may even demand a partial to full refund and take our car back to Toyota if you can't handle it. I was nice, I was tolerant but I will not be scammed like your recent reviews warn. You will do what you were paid and contracted too. Your General Manager can give respect or get an earfull. I don't care. I didn't drop 3000+ so my girl could be conned on the grounds of you trying to blame the first faults on an employee that no longer works there, or your standard response of I don't know. You can expect multiple calls, and the car coming back. If that's too much and you'd like to play games, I can and will submit all phone calls to your cooperate office and go for some badges. As far as I am concerned, our car is still busted, you owe us 3000$ in repairs. Do it or we will be in for a refund of this amount and I'll give our car over to a way better mechanic and business. Call or see you soon. And no, I will not apologize for any rude behavior if you want to call it that or act like a child over the phone. We have the right to be annoyed, not you. I will video and record everything said so there is no he said she said. The games over.

If I could I wouldn't even be giving this company 1 star. This is the worst company I have ever dealt with! I had two tires replaced and an alignment done on my 2017 Corvette. I spent $1,800 and they treated me horribly! I was out of town 8 hours away out of town and realized I needed a new back tire. We went to Mr.Tire and ordered two low profile racing tires. Each tire was $720! They told me the tires would be in the next day and they could get us on the road by 2. Well we dropped the car off at 1130 when the tires came in and we ended up being there until 5:30! They could not get the tires back on the rims and were having problems from the start. When they finally finished it was pouring rain so I could not inspect my car. The person working on my car comes in to give me my keys and proceeds to tell me that my front tires are bald and there's no tread and they need to be replaced. I looked at him and said you've had my car from 11:30-5:30 and know I have a 8 hour drive ahead of me and you're just now telling me this. He goes I will pray for you. That right there was so wrong and so dangerous, my tire could if popped at anytime driving home and I could of died. I always thought upselling for a company was a good thing. Not one time did they mention it to me until we were leaving. Well that's when it really gets bad. We left and as soon as I stared driving I realized my alignment they just did was worse than when I brought it in! My steering wheel no joke was sideways! I called them back immediately and they told me I could get it fixed at a location near my home once I got back. Well then three hours into our drive home my tire pressure light comes on on the back right tire, That was the tire they couldn't get back on the rim. We pull over to get air and I then realize they damaged my rim and had also lost my special order air valve cover. Not at one point in time did they tell me they damaged my rim or lost the cover! I was extremely upset at this point. We get back on the road and 20 min late the air pressure light comes back on. We pull over again and got air about 5 times and then we got to a point where we were in the mountians and knew we weren't going to see gas stations so we had to use a can of fix a flat. Well when we put the can in it came spraying out of where the air valve stem is. So when they put the tire on they messed up the air valve stem and that's where it was loosing air from. It took us over 11 hours to get home from all the stops that should of taken us 8 hours. By the time we got home my tire was flat with 18lbs of pressure. The next morning it had 3. I called them immediately and told them what happened and they acted like it was no big deal. The manager there was absolutely horrible and was acting like it's not her problem. She told me an insurance adjuster would be out to look at the damage within 24-48 hours and it would get taken care of. Well this all happened on 6/27 and no one has come to look and every time I call to follow up she tells me she's done everything she can and it's not her problem. My $80,000 corvette is sitting in my driveway with a flat tire on a brand new $720 tire and a damaged rim! I am contacting a lawyer because apparently they arent' doing anything about the damage to my car or replacing the brand new tire they also messed up. I will be letting everyone I know what a horrible experience this was and I will be posting about it all over social media as well. I am sick to my stomach that this is how they treated my $80,000 vehicle!

Had my vehicle into Mr Tire, Middletown, DE for left rear tire repair and tire rotation. At completion of the work, the repair was completed, but rotation was not completed, as indicated by the left rear having a patch/plug, and the front tires still having brake dust on them further indicating no rotation was completed. But, this office still charged me for the rotation! When confronted, I requested a refund for the rotation from Hal (Asst Mngr) and he said he could not give refunds, I had to see the manager, Chris, the next day. I went in the next day and the manager was still not around, although Hal was there, he was very rude and unhelpful. He said he did not know when the manager would be back but I would have to try and catch him later. I am confident this shop is overcharging on rotations, and lining their pockets with extra cash, because it is difficult to know if rotations are completed, and one must trust the shop that they completed the work. Be cautious of this shop and most likely all MR Tire locations. They are excellent at giving customers the "run around". UPDATE: The corporate office for Mr Tire contacted me and has initiated a refund for the work that was charged, but never completed. Thank you!

Joseph took care of me and his customer service is outstanding he was patient, kind, and has treated me with respect. Stand up, guy!

They Didn't Put Back Oil Cap I have always serviced my vehicles at Mr. Tire for several years. Recently, I took my daughter's 2019 Honda CRV for an oil change. Someone didn't put back the oil cap after the oil change. Only after the Oil warning red light came on the dashboard did she realize that something was terribly wrong. The following day, Thursday, June 24, I checked, and there was no oil at all in the engine. I went to Mr. Tire, and they ordered a replacement (non-Honda) oil cap and sent a mechanic to my house where the car was packed. The mechanic put in the lid and oil. They asked me then to bring the vehicle to their shop for further check. They cleaned the engine of all the oil spills and said the engine had not yet knocked. That was reckless. They were cooperative, and I am hoping that the engine is really not damaged. That’s a new vehicle.

My name is osanna see pain begin I put just for new tires from Mercedes SUV at Mr. Tire #679 On April 6 with John Hayes. I was very pleased and impressed with his professionalism in his service. His personality alone made it a positive experience. His personality alone made it a positive experience. Specially during covid... After I purchased the tire I did as to have one tire as a backup but I left in such a hurry that I forgot to check. After I purchased the tire I did as to have one tire as a backup but I left in such a hurry that I forgot to check so over the weekend I noticed and called back. After I purchased the tire I did as to have one tire as a backup but I left in such a hurry that I forgot to check so over the weekend I noticed and called back. Miss Angela answered the phone and said that John was off. But she kept saying 9 out of 10 the tires are all gone because they get picked up every day. But she kept saying 9 out of 10 the tires are all gone because they get picked up every day But she kept saying 9 out of 10 the tires are all gone because they get picked up every day She did say she would check with the technician and call me back. What she did not so I kept calling back the following day I even called the Virginia location and spoke with Mr. Shaw . He even tried to help me which I was very impressed by he said no that you normally pick up tires every other week. I waited Till Monday to call back and speak with Mr. John Hayes who again solve my problem in a very professional manner... I highly recommend Mr. Tire store number 679... Please please ask for John Hayes. Think you again sincerely Osanna C.PAMBOUKIAN

work carried out was better than ever expected on my vehicle, customer service from Stephen Biddle at Tamworth Mr tire was excellent and I will definitely be using them again.

I made a 8am app to get my tires changed over to summer. The manager told me if I could get there in the morning it should be no problem getting the tires changed by afternoon. I brought the car at 9am. He jumped all over me telling me I had an 8am app and now he had 11 extra cars before mine. My car sat there all day. I ended up picking it up at 5pm, not done. The manager hid in the garage and had a younger employee give me back my keys. I will never do business with them again.he was beyond rude.