MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Casa A.
Nov 7, 2022
Falta Atendimento Humanizado
Não consegui a nota fiscal de compra dos itens. Mandei várias mensagens mas as respostas são sempre as mesmas, ou seja, automáticas. Parece não haver atendimento humanizado do outro lado.
Response from MrFluffyFriend™Feb 10, 2023
Olá! Obrigado por trazer sua experiência negativa à nossa atenção. Nossas sinceras desculpas pelo transtorno causado. Tentamos melhorar constantemente nossos produtos e serviços com comentários úteis como o seu. Você pode entrar em contato conosco por e-mail em [email protected] para que possamos procurar uma solução juntos. Ansioso para ouvir de você!
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lucy P.
Nov 7, 2022
Lying CHEATING, only returning to CHINA
This company is appalling. They send out items weeks late. They ignore your emails until the item is delivered, and then try to barter with you over a refund, negotiate over giving you a full 100% refund as advertised on their site. The advertising is DELIBERATELY MISLEADING, it gives the IMPRESSION that they have many addresses and places to send your item back for a refund, but in reality it is ONLY RETURNING BACK TO CHINA, no more localised returns addresses given, which makes refunds impossible. “ Simply return your package to our nearest warehouse and you will receive a refund within 7 business days” Returns back to China outweighs the cost of the original item making a refund null and void.
Response from MrFluffyFriend™Feb 10, 2023
Hi Lucy! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
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Katharina U.
Nov 7, 2022
Finger weg!
Finger weg! Miserables Produkt nicht zu gebrauchen. Das 30 Tage testen ist ein Fake. Haben das Bett aufgrund der absolut schlechten Qualität gleich am nächsten Tag reklamiert. Rücksendung soll auf eigene Kosten nach China erfolgen.
Response from MrFluffyFriend™Feb 10, 2023
Hallo Katharina! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
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Thomas K.
Nov 6, 2022
Finger weg
Hallo. Wir haben das Hundebett für 79 € bestellt. Das Bett hat so gut wie gar keine Polsterung und hat stark gerochen. Wir wollten das zurück schicken. Das ging aber nur auf unsere Kosten und sollte nach China gehen. Da die Kosten für einen versicherten Versand in keinem Verhältnis zum Warenwert stehen und noch zusätzlich Aufwand für die Erstellung der Zollpapiere entsteht, haben wir dann das Angebot von 30% Nachlass angenommen - zähneknirschend. Das Bett ist sein Geld nicht wert.
Response from MrFluffyFriend™Feb 10, 2023
Hallo Thomas! Vielen Dank, dass Sie uns auf Ihre negative Erfahrung aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie Ihrem ständig zu verbessern. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
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Amy L.
Nov 5, 2022
My dogs love these beds and sleep in…
My dogs love these beds and sleep in them most of the time! My only negative is that it took 5 weeks to receive the beds.
Response from MrFluffyFriend™Jan 25, 2023
Hi Amy! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
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Travis M.
Nov 5, 2022
Slow to ship and poor quality
Shipping took quite a while. I ordered it on 9/25/22 and it didn’t get to me until 10/21/22. It is also way less fluffy than I was expecting when comparing to the website before I ordered it. Seems like way less quality product than my dogs current bed that is less than half the price. This seems to be a $20-$30 dog bed instead of over $80. My dog also seems to get very hot while laying in it and starts panting heavily after laying in it for a while.
Response from MrFluffyFriend™Feb 11, 2023
Hi Travis! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected] hope that you will give us another opportunity to make things right for you.
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Liliane W.
Nov 5, 2022
This is your business not mine my DOG…
This is your business not mine my DOG than not want to even put hi paw on it after sniffing that bed
Response from MrFluffyFriend™Feb 10, 2023
Hi Liliane! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
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Michelle K.
Nov 5, 2022
Happy customer. Please read
So I have never heard of this company before and there isn’t like a lot of advertisements for this company. But I am so glad I found out about it. My dog has anxiety and needed a safe place he could turn too and this product brought that to him. He doesn’t lay in it all the time but he lays in it when it matters and I’m so happy he seems calmer when we aren’t home. Thanks for the help mr fluffy friend!
Response from MrFluffyFriend™Feb 17, 2023
Hi, Michelle. Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
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