David R.
Good all round service
Good all round service
Response from MrFluffyFriend™Jan 24, 2023
Hi David! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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David R.
Good all round service
Response from MrFluffyFriend™Jan 24, 2023
Hi David! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Unhappy C.
Clicked on the picture to buy the bed in the advertisement (slumber ball style). Led to believe I was getting one at purchase. Ordered on December 6th. Shipping info never updated after a tag was printed on Dec. 12. It arrived on 12/28 and is a different product.
Response from MrFluffyFriend™Jan 18, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Caroline C.
Appalling lack of concern showed when company was advised that the product purchased had not been delivered. Generic response offered after first notification essentially telling me to be patient and still waiting for a full refund after second notification. The choice of delivery company is very poor - Evri and there appears to be no apparent follow up system in place between the two. I have no idea as to the quality of the product so cannot offer an opinion in this regard
Response from MrFluffyFriend™Jan 18, 2023
Hi Caroline! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Loudon
Still waiting on delivery ordered 28 December 2022
Response from MrFluffyFriend™Jan 18, 2023
Hi Loudon! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Dr L.
Excellent product that my dog is getting used to and beginning to like. It took a little while to arrive but the post has been difficult so that was understandable. I'm very pleased and recommend this item.
Response from MrFluffyFriend™Jan 23, 2023
Hello Dr. Liu. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
customer
This anxiety bed is the best thing ever. I have a very nervous anxious 2 year old Bichon Frise and the change in him is incredible. Much more relaxed than ever before. I would highly recommend this for any fur baby parents. Thank you so much Mr Fluffy Friend for brilliant product and great service.
Response from MrFluffyFriend™Jan 23, 2023
Hi there. Thank you for sharing your kind words with us. We look forward to serving you again soon! -Team MrFluffyFriend™
Simone H.
Keep your money!!!! Product nothing like what was advertised & not worth it. Purchased 2 x large dog bed. Even after a period of time flat and can see patches in areas. Not fluffy at all (as picture portrayed) Extremely disappointed. Tried to come to an agreement with customer service to cover postage- to no avail. Not sure how they are getting good feedback !!!
Response from MrFluffyFriend™Jan 18, 2023
Hi Simone! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Robert
Slowed delivery imaginable and a mediocre product, if that.
Response from MrFluffyFriend™Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.