MrFluffyFriend™MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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CAMILLE T.
Elle l'adore dès qu'elle est arrivé elle s'est allongée dedans. Est y est restée toute la soirée.
Response from MrFluffyFriend™Jun 14, 2026
Bonjour Camille, Merci beaucoup pour votre adorable commentaire 😊 Nous sommes ravis d’apprendre qu’elle a adopté son nouveau couchage dès son arrivée ! Savoir qu’elle s’y est installée confortablement toute la soirée nous fait très plaisir. 🩵🐾
Margaret R.
Do not buy from this company. They are a bunch of scammers. I received the package for an extra large bed. It can't even fit a mouse in it seriously !!charge me $36 for this piece of shit. Do not buy from this company liars and scammers.
Response from MrFluffyFriend™Jun 12, 2026
Hi Margaret, We’re sorry to hear you’re disappointed, and we’d really like to help clarify this for you. After checking your order, we can confirm that the item purchased is our XS size, which is our smallest available size — it is designed for very small dogs. It is not an XL bed, so we just want to make sure there hasn’t been any confusion regarding the size selection. That said, if the size doesn’t suit your needs, we’d be more than happy to assist you with an exchange for a larger size so you can find the right fit for your pet. You will be contacted via email by one of our customer service representatives.
Arlene A.
100% fornøyd. Det du ser er det du får. Sheeba er en gammel og stor labrador som trengte en behagelig sofa. Hun trenger alltid hjelp å komme seg opp p vår sofa. Happy dog er happy mum. Fantastisk kundeservice !
Response from MrFluffyFriend™Jun 11, 2026
Tusen takk for de fine ordene dine, Arlene! Vi blir så glade for å høre at Sheeba trives så godt i sofaen sin og får den komforten hun trenger. Det betyr mye for oss å vite at både hund og eier er fornøyde 🩵
Michael M.
My intent is to provide a follow up to my initial review which wasn't stellar While I had a defective product, the customer service after my complaint was amazing, including an email from the CEO & founder At the end of the day, I was immensely impressed with the duty of care for their clients and equally important, the quality of products for the end users (our beloved pets)
Response from MrFluffyFriend™Jun 11, 2026
Hi Michael, Thank you for taking the time to share this follow-up. We’re very sorry again for the initial issue, but we’re really glad our team could turn things around for you. Your kind words about our service mean a lot — we’ll be sure to pass this on to the team.
Andrew C.
The marketing hype around the dog beds led us, foolishly, to place an order under the misapprehension that, as a company with warehouses across Europe and the United States, their products would comply, in our case, with European safety and consumer laws, thus perfectly safe for use in the home, as well as for dogs and any children - they are neither. The bed we purchased had a strong, obnoxious chemical smell, and its composition lacks legitimate fire-safety certification. Therefore, we couldn’t, in good conscience, even consider recycling the bed, using the Pets at Home donation bin, and risk subjecting any dog to the bed’s vile chemicals. So straight into our refuse bin for landfill it went. Thankfully, we decided to buy the smallest and cheapest dog bed to test on our West Highland Terrier and hadn't invested in a far more expensive bed for our Golden Retriever. We ought to have stuck with a UK brand as usual, such as the Red Dog Company, George Barclay or even Pets at Home, but like so many people right now, we were looking to save some money. We also feel like bigger idiots for missing a huge red flag literally sitting in plain view on their website, stating: ‘Please note: Due to high demand, we are almost out of stock.’ An epitaph which we only noticed when we were looking to initiate a refund request, and one that should have anyone seeing it running for the hills! Please do not follow our lead, albeit through forgetfulness, and always check Trustpilot before parting with your money, and, where possible, use a credit card, not a debit card, as it is far easier and straightforward to have it reversed, once one has proven the company failed to respond to our return requests and therefore its own policy, even those written on rice paper.
Response from MrFluffyFriend™Jun 11, 2026
Hi Andrew, we're sorry to hear this. We'd really like to investigate and address your concerns, but we're unable to locate an order with the details provided in your review. Please email us at [email protected] with your order number or the email address used for your purchase, and we'll be happy to look into this for you.
Helen
MrFluffy Friend is a terrific idea. It's so soft and luxurious that my little chihuhua couldn't wait to try it out upon arrival. As she started shaking when a storm rolled in, I placed her her MrFluffy Friend. Within minutes, she was calm, relaxed, and asleep. My friend wants one for her pitty now.
Response from MrFluffyFriend™Jun 11, 2026
Thank you so much for sharing this wonderful story, Helen! We’re thrilled to hear your Chihuahua felt calm and relaxed so quickly — that’s exactly what we hope for. It’s also lovely to hear your friend is interested too!
Sandi A.
As soon as I opened the package he was IN IT! He has three beds in different rooms. I thought he'd just have three rooms he could be comfortable in, but NO, he just uses his MrFluffy, except when it's time to go to bed with me. Spoild - Nah.....
Response from MrFluffyFriend™Jun 11, 2026
Hi Sandi, This made us smile — thank you! We’re so happy to hear your pup loves their MrFluffyFriend so much. Sounds like they’ve definitely chosen their favourite spot!
Peter en Sylvia J.
Na bestelling bleek dat er een lange levertijd is voor de hondenmand ook werd er 2 hondenmanden van creditcard gehaald terwijl ik er 1 besteld heb. Gelijk contact gezocht met het bedrijf via mail om order in zijn geheel te annuleren. Wel reactie maar nog geen antwoord gekregen dat order geannuleerd wordt. Trap er niet in het product komt via China. Dropshipping! Slecht contact ook niet via klantenservice. Misleidende website bah!!! Order heeft heel de dag op nog te verwerken gestaan krijg je een mail waar ze net doen alsof bij jou de fout ligt te laat geannuleerd geen woord of excuses dat ze 2 manden van mijn creditcard hebben gehaald terwijl ik er 1 besteld hebt dit zijn gewoon louche oplichtings praktijken enne mr Shy zit duidelijk ergens in China want wie stuurt er om 5.50 uur een mail zie onderstaande mail Update 11/6 Om 5.50 uur ontvangen ; Hallo Sylvia, Ik begrijp dat je de bestelling wilt annuleren. Toen je ons de eerste keer een e-mail stuurde, heb ik onmiddellijk contact opgenomen met ons verwerkingsteam om te controleren of de bestelling nog geannuleerd kon worden. Helaas bevindt de bestelling zich al in de verwerkingsfase en kan deze niet meer worden tegengehouden. Houd er rekening mee dat we, zoals vermeld in ons annuleringsbeleid, bestellingen alleen kunnen annuleren of wijzigen binnen 4 uur nadat de bestelling is geplaatst. Aangezien de bestelling al is verzonden, kunnen we de levering niet meer annuleren of tegenhouden. Je kunt het artikel echter natuurlijk wel retourneren zodra het is aangekomen, en we helpen je graag met het retourproces. Met vriendelijke groeten, Shy en je MrFluffyFriend™-team Fijn hoor dat ze antwoord geven onder mijn bericht trustpilot met wees gerust, we gaan het uitzoeken nou heel weinig vertrouwen in een goede afloop Ben zo benieuwd naar hun mail. Je kunt het artikel retourneren laat me niet lachen de kosten om het terug te sturen kost bijna net zoveel als aanschaf van 1 hondenmand Mensen wees gewaarschuwd!
Response from MrFluffyFriend™Jun 11, 2026
Beste Peter en Sylvia, Het spijt ons te horen over uw ervaring. Dit is niet de service die wij nastreven. Wees gerust, we zijn uw situatie momenteel aan het onderzoeken en zullen u zo spoedig mogelijk via e-mail een update sturen.
