MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Ross
Mar 16, 2023
The large and rather expensive dog bed…
The large and rather expensive dog bed I bought is absolutely tiny. It said "beagle" for a size L, but only half of our standard size beagle fits onto this bed. Very disappointing. Reading all the bad reviews here now, I have no hope of a free return/ refund.
Response from MrFluffyFriend™Mar 20, 2023
Hi Ross, thank you for sharing your feedback. We're sorry to hear that the dog bed you purchased didn't meet your expectations and that you're disappointed with the size of the bed. We understand that our sizing information needs to be more clear, and we apologize for any confusion this may have caused. We would like to make things right and have thought of something special for you. Unfortunately, you didn't leave your order number here so we couldn't directly send you an email in order to offer a resolution for you. For us to be able to assist you, please email us at [email protected]. We look forward to resolving this for you. Sarah Team MrFluffyFriend™
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geneviève V.
Mar 15, 2023
Commande de deux coussins
J'ai commandé deux coussins, l'un pour mon berger allemand, le second pour ma minette. J'ai reçu le colis dans le délai annoncé. Ces coussins sont magnifiques et ont tout de suite été adoptés par mes animaux.
Response from MrFluffyFriend™Mar 16, 2023
Bonjour Geneviève, nous vous remercions de nous avoir laissé un commentaire positif. Nous sommes très heureux d'apprendre que vous avez aimé nos produits. La satisfaction de nos clients est notre priorité absolue, et votre commentaire renforce nos efforts pour fournir les meilleurs produits et services possibles. Nous vous remercions donc à nouveau pour vos aimables paroles et nous nous réjouissons de votre prochain achat.
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BOOG E.
Mar 15, 2023
100% de satisfaction.
Article conforme à la description. Envois le jour même de la commande. Réception au bout de 7 jours. Colis soigné et très bien emballé. Très satisfait du service.
Response from MrFluffyFriend™Mar 16, 2023
Bonjour Boog, nous vous remercions de nous avoir laissé un commentaire positif. Nous sommes très heureux d'apprendre que vous avez apprécié notre produit et notre service. Nous ne manquerons pas de transmettre vos aimables paroles au reste de notre équipe. La satisfaction du client est notre priorité absolue, et votre commentaire renforce nos efforts pour fournir les meilleurs produits et services possibles. Nous vous remercions donc à nouveau pour vos aimables paroles et nous nous réjouissons de votre prochain achat.
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Denise B.
Mar 14, 2023
Leider musste ich hier einen Stern…
Leider musste ich hier einen Stern angeben,um eine Bewertung abgeben zu können-Null Sterne!!! Lasst bloß die Finger davon!!! Das Bett ist keine 10€ Wert und Retoure soll nach CHINA erfolgen! NACH CHINA!!!??? Finger Weg Leute!!!
Response from MrFluffyFriend™Mar 16, 2023
Hallo Denise, vielen Dank für Ihr Feedback. Es tut mir leid zu erfahren, dass Sie mit unserem Produkt nicht zufrieden sind. Wir sind auf Rückmeldungen wie Ihre angewiesen, um unsere Produkte und Dienstleistungen weiter zu verbessern. Bitte zögern Sie nicht, uns unter [email protected] zu kontaktieren, wenn Sie weitere Unterstützung benötigen.
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Lisa
Mar 13, 2023
Avoid, the company are a scam
I am still to receive receipt of an item I ordered on the 14th December 2022. I have contacted the company on a number of occasions, to be met with emails asking me to be patient?!!! I've been told a further item was being dispatched to me in February, but this has not appeared, they simply lie to fob you off. All requests for a refund are ignored, and I'm advised delays are a result of the global pandemic. Service following Covid was restored for other businesses a considerably long time ago, it's poor this company are continuing to site this as a reason for them not fulfilling orders. Please, please refund me my money and then I can have nothing further to do with the company. For anyone thinking of buying a bed, avoid like the plague....
Response from MrFluffyFriend™Mar 16, 2023
Hi Lisa, thank you for sharing your feedback. We apologize for the delay in receiving your order and any inconvenience caused. We understand that this is frustrating for our customers, and we're working hard to get orders out as quickly as possible. Please contact our customer service team, and we will do our best to resolve the issue promptly.
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J C.
Mar 13, 2023
Always read before you buy
I waited a few weeks for delivery. One day I received an item that was something crossed between a rugby and football shape tightly being held by a roll of sellotape. I managed to get it opened eventually to then find another clear bag that had every inch of life sucked out of it. I opened the clear bag to the most awful fish like smell to then realise this was my Large Dogs Bed, I took the bag plus the bed outside to only realise the worst stitching on this bed plus lots of little bald patches and the stuff that is filling has lots of gaps almost like the cheapest hollow fibre pillow. It is definitely not a large dogs bed but more for the size of a cat. Not a Happy Customer don’t hold much hope for a refund. Should always read into things more before you buy things. Mr Fluffyfriend as this is not the product advertised that I received I would like a refund in full please before I take this any further. Please advise me on what you intend to do.
Response from MrFluffyFriend™Mar 16, 2023
Hello J, thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We rely on feedback like yours as we continue to improve our products and services. Please don't hesitate to reach out to us at [email protected] if you need further assistance.
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Christine R.
Mar 12, 2023
One of my rescues was used as a bait…
One of my rescues was used as a bait dog on an Indian Reserve. He bites now. He is very stressed, he has night terrors. So he sleeps in the Mud Room with a night light on and stretches out on his Mr. Fluffy. He loves it. He is far more relaxed, less stressed. He has many injuries on his body due to having to fight for his life. However, he moves better now and appears to be in less pain without his meds. Thank you for giving Teddy a life he can bear. Christine Rome - Canada
Response from MrFluffyFriend™Mar 16, 2023
Hi Christine, thank you so much for sharing your heartwarming story about Teddy, and we are thrilled to hear that MrFluffyfriend's pet bed has brought him comfort and helped him to relax. It is heartening to know that our product has made a positive impact on Teddy's life, and we are grateful to be a part of his journey towards healing and recovery. We wish Teddy all the best and hope that he continues to find comfort and solace in his Mr. Fluffy.
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Louise
Mar 11, 2023
Reviews are not always correct check things out for yourself
Unusually, I ordered a dog bed without reading the reviews first. Then having ordered it I did read the reviews and immediately emailed the company asking for a cancellation and refund because the reviews were beyond bad. The company said the item had already been dispatched but I could always return it and have a refund. The dog bed arrived in the state of time and I decided to check it out myself contrary to all the reviews I read, the bed was lovely and soft and very well made. I put the bed down. My dog sniffed at it, jumped in snuggled up and really enjoyed being in it. Now, though he has other beds, it is his favourite bed to sleep. In the only thing I wish I had done is to have ordered a larger size giving him more room to roll around
Response from MrFluffyFriend™Mar 12, 2023
Hi Louise, thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words. As for your concern regarding the size of the pet bed, we have thought of something special for you. Could you please email us at [email protected] and mention this concern in your email? We believe that this solution will help resolve this matter.
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