Denise R.
Bait and Switch company RUN
I will tell you what went wrong. I purchased an XL bed and when it arrived it wasn't an XL at best it is a medium. Well the return address was from the USA. Nebraska if I remember. I was given a return address in China so the fee to return would be more than the bed cost sooooo they make it not worth it. Crooks.Bamboozles. Bait and switch. My dogs won't even look at it. I've put them on it twice and they could care less. The floor is better for them. So I'm stuck with a bed that is to expensive to return and the dogs won't even use. UGH. Stay far away from this company.CROOKS
Response from MrFluffyFriend™Jun 24, 2023
Dear Denise, we are sorry to hear about your experience with your recent purchase. We strive to provide high-quality products and exceptional service to all of our customers. We apologize if the size of the bed you received did not meet your expectations. Regarding the return process, we understand your frustration with the return address. We are working on adding more return warehouses around the world to efficiently handle customer orders and returns. We apologize if this has caused inconvenience for you. At MrFluffyFriend™, we take customer satisfaction seriously. One of our representatives is already looking into this issue to find a resolution that will hopefully meet your satisfaction. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We value your business and hope to have the opportunity to make things right. Sarah Team MrFluffyFriend™