MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Ruth O.
Jun 25, 2023
Rubbish Cool Matt
Do not buy anything from this company unless you are sure you will not need to return it! I ordered a cool matt which was a load of rubbish and nothing like I was expecting so tried to return it and they want you to return to China!!! Shouldn't be aloud to trade in the UK.
Response from MrFluffyFriend™Jun 26, 2023
Hi Ruth, we apologize for any inconvenience you may have experienced with your purchase of our cooling mat. We strive to provide high-quality products and ensure customer satisfaction. Regarding returns, we understand the frustration caused by the return process, especially if it involves international shipping. We appreciate your feedback and will take it into consideration to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, and we'll be more than happy to assist you. Sarah Team MrFluffyFriend™
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Mark W.
Jun 25, 2023
Recommended by Cavalier KCS !
We have two Cavalier King Charles spaniels and they love this soft bed. They both fit in at the same time and they sink in and rest their heads on the side.
Response from MrFluffyFriend™Jun 25, 2023
Thank you for your pawsome feedback, Mark! We're thrilled to hear that your two Cavalier King Charles spaniels are enjoying their soft beds from MrFluffyFriend™. It's great to know that the bed comfortably accommodates both of them, allowing them to sink in and rest their heads on the side. We appreciate your recommendation and are delighted to have made your fluffy friends happy! If you have any further questions or need assistance, feel free to reach out. Happy snoozing to your precious pups! 🐾 Sarah Team MrFluffyFriend™
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Keri S.
Jun 25, 2023
I MADE A MISTAKE WITH MY ORDER
I MADE A MISTAKE WITH MY ORDER. IT TOOK UNTIL MID JUNE ( ORDEREDIN EARLY MAY) UNTIL I FINALLY GET AN ADDRESS TO SEND THE PRODUCT BACK !! BIG ON COMMUNICATION ! SO I AM LEFT WONDERING HOW LONG IT WILL TAKE TO GET A REFUND.???? REGARDS KERI SAVAGE. PS. I WOULD NEVER RECOMMEND YOUR PROUCT.
Response from MrFluffyFriend™Jun 25, 2023
Hi Keri, we sincerely apologize for the inconvenience you experienced with your order. We understand that the delay in receiving the address to return the product has been frustrating for you. We strive to provide prompt and effective communication, and we acknowledge that we fell short of our standards in this case. Regarding your refund, we assure you that we will process it as soon as we receive the returned product. Once the item has been received, our team will promptly initiate the refund process, and you will be notified accordingly. We genuinely appreciate your feedback, as it helps us improve our services. We apologize for the negative impression you have formed about our product, and we would like to regain your trust. If there is anything else we can do to assist you or address any remaining concerns, please let us know. Sarah Team MrFluffyFriend™
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Debbie K.
Jun 25, 2023
Wouldn’t put my Faith in this company.
Ok so I don’t really know of this company is legit. I did purchase a bed and then I ended up cancelling my order due to other reviews I found on an Au site which did not recommend Mrfluffyfriend at all. The issues customers had varied….the packaging, stains, smell, size, and returning issues along with customer service. So I quickly contacted PayPal to cancel my order. No issues there. I got an email from Myfluffyfriend asking me to write a review so this is my review. Im not comfortable in putting my faith in this company.
Response from MrFluffyFriend™Jun 25, 2023
Hi Debbie, we apologize for any concerns or doubts you may have regarding our company, MrFluffyFriend™. We take customer feedback seriously and continuously strive to improve our products and services. We understand that you came across negative reviews on an Australian website, which led you to cancel your order. We respect your decision, and we appreciate that PayPal facilitated a smooth cancellation process for you. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. We assure you that we are committed to addressing the issues mentioned in the reviews, such as packaging, stains, smell, size, returning issues, and customer service. We value the trust of our customers and are actively working to rectify any shortcomings. We encourage you to reach out to our customer support team if you have any specific concerns or questions. We aim to provide a satisfactory resolution to every customer issue. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Sarah Team MrFluffyFriend™
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L H.
Jun 25, 2023
Our Dogs love their new bed.
We have two dogs in the family and they are both so adorable and they both love to snuggle up and sleep together in the same bed. The original bed that we got had seen better days. And because they are now both 2 years old it was decided that we should get them a new bed and one that would last them longer. So far we have not been disappointed. They are very happy to go to bed with not fighting anymore and no ripping up their bed like they have in the past. I can highly recommend “Mr FluffyFriend” to everyone the quality is brilliant and it must be comfortable because the dogs haven’t destroyed it.
Response from MrFluffyFriend™Jun 25, 2023
Thank you for your wonderful review, LH! We're delighted to hear that your dogs are loving their new bed from MrFluffyFriend™. It's heartwarming to know that they can snuggle up together and enjoy a good night's sleep without any fights or bed destruction. We take pride in offering high-quality products that are built to last, and we're thrilled that our bed has met your expectations. We appreciate your recommendation and are grateful for your trust in our brand. If you need anything else in the future, please don't hesitate to reach out. Happy snuggling! Sarah Team MrFluffyFriend™
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eleanor K.
Jun 24, 2023
Brilliant
Great bed my dog loves it and it’s lovely to look at her so relaxed and comfortable in her anxiety bed The product is good quality and great value for money and the staff are always happy to help Would highly recommend
Response from MrFluffyFriend™Jun 24, 2023
Hello Eleanor, thank you for your wonderful review of our MrFluffyFriend™ anxiety bed! We're thrilled to hear that your dog loves it and feels relaxed and comfortable. Our team takes great pride in offering high-quality products that provide value for money. We're delighted that you found our staff helpful and we appreciate your recommendation. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you and your furry friend again soon! Sarah Team MrFluffyFriend™
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Caroline in the C.
Jun 24, 2023
My dog can’t get enough of this pillow!
My dog can’t get enough of this pillow! She uses it not only as a nap spot but also as a landing pad after jumping off the couch. It’s super comfortable and holds its shape after going through the washer and dryer. Highly recommend.
Response from MrFluffyFriend™Jun 24, 2023
Hi Caroline, thank you for taking the time to share your wonderful experience with our MrFluffyFriend™ pet bed! We are thrilled to hear that your dog is absolutely loving it. Our pet bed is designed with both comfort and durability in mind, so it's great to know that it serves as a cozy nap spot and a soft landing pad for your furry friend. We take pride in creating products that maintain their shape even after going through the washer, ensuring long-lasting enjoyment for your pet. We truly appreciate your recommendation and hope that your dog continues to enjoy the comfort of our pillow for years to come. Sarah Team MrFluffyFriend™
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Pat
Jun 23, 2023
My dog won't get on the pillow--unless…
My dog won't get on the pillow--unless I make him. We have had it almost a month now. The cat does like it.
Response from MrFluffyFriend™Jun 24, 2023
Hello Pat, thank you for your feedback regarding our MrFluffyFriend™ pillow. We apologize for any inconvenience caused by your dog's reluctance to use the pillow. While it's important to note that each pet may have unique preferences, we strive to create products that appeal to a wide range of furry friends. We're delighted to hear that your cat is enjoying the pillow. Unfortunately, you didn't provide your order number for us to be able to check this for you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to our customer support team. We appreciate your support of MrFluffyFriend™ and hope to exceed your expectations in the future. Sarah Team MrFluffyFriend™
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