Belinda B.
Poor quality
Product is nothing like the image on their website and does not match their description. The bed offers no support for the dog as it contains very little filling. Money back guarantee is a scam as you have to pay for return shipping to China. I was issued a partial credit but I still have a dog bed that my dog refuses to go on and after the partial credit it still cost far more than products of a similar quality.
Response from MrFluffyFriend™Jul 31, 2023
Dear Belinda, we apologize for the disappointment you experienced with our product. Your satisfaction is our top priority, and we are sorry to hear that it did not meet your expectations. We appreciate your feedback regarding the product description and image, and we will use this valuable information to improve our offerings. As for the return process, we understand your concern, and we are actively working to address this issue to provide a smoother experience for our customers. Upon checking, a refund has been issued to your account. If you still have questions or other concerns, don't hesitate to let us know. Thank you for bringing this matter to our attention. Sarah Team MrFluffyFriend™