susan N.
This company lies about returns and…
This company lies about returns and refunds. They tell you that you can return the dog bed if your dog doesn't like it; good luck with that as we tried to return our UNOPENED bed, sent photos, waited for 2 weeks with vague replies and attempts for us to get a 15% discount. Frustrated I returned to the return label address on the postage which was in Sydney only for the 'support' team to tell me I had to go and retrieve it and send it to CHINA! AND PAY POSTAGE. DON'T BUY FROM THESE PEOPLE
Response from MrFluffyFriend™Nov 4, 2023
Dear Susan, we apologize for the inconvenience you've experienced. We're committed to providing excellent service. One of our representatives will send you an email to address this issue promptly. Sarah Team MrFluffyFriend™


