m S.
BE AWARE!!
AVOID this company. Their size chart is inaccurate. Unfortunately, I followed their recommended size but it was far TOO SMALL for my dog. I requested for a return but shockigly they told me to return the product to CHINA(!!). They do not tell you this on their website. And you have to pay for it. Many people have left the same feedback but they still keep the inaccurate size chart. Assuming this is their strange strategy and hope to get more business from unhappy customers: they offered me a 15% partial refund and a 30% discount for a larger bed. Obviously I refused it. Now they are telling me again to return it to CHINA to get a full refund. What a joke!!
Response from MrFluffyFriend™Jan 5, 2024
Dear Miki, we apologize for any inconvenience you've experienced. We appreciate your feedback and are actively working to address the concerns raised. We are committed to ensuring customer satisfaction and will do our best to resolve this issue to your satisfaction. Best regards, Sarah Team MrFluffyFriend™