Michele N.
I wouldn't rate it if I could -very disappointing!
I wouldn't rate it if I could. I placed the order to be advised by return email that there was a ridiculous delay time. So I immediately contacted them to cancel the order but was told it was too late and I could return it within 30 days. Quality and size are ridiculous. The quality is really poor for the money, i could see this just from the packaging... I could get something from the market for less than a tenner. I enquired about sending it back upon receipt and told it would need to get sent back to China!! And that I would have to pay for postage and package, how much would this cost?? They have offered me a discount to keep it. I said I would accept this and so now I've opened the package. BUT. I ordered the medium bed for my small dog. This bed is tiny! no way will my dog be able to sit on it let alone lie down. I think it would suit a little yorkie and they need to review their advertised sizes as this has been mis-sold. Feels like a rip off and the last time I'll buy off the Internet from a company I don't know
Response from MrFluffyFriend™Jan 14, 2024
Dear Michele, We apologize for the inconvenience you've experienced with your recent MrFluffyFriend™ purchase. We regret that the delay notification and size discrepancy caused frustration. Our team is committed to resolving this matter promptly. We will be sending you an email to resolve the issue. We appreciate your feedback on the advertised sizes, and we'll take immediate action to review and update them accordingly. Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation. Best regards, Sarah Team MrFluffyFriend™