MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Virginia P.
Jan 14, 2024
Really poor quality for the money
Really poor quality for the money. Seam was open on the bottom. Not very thick or large for a German Shepherd. Not worth 83$ Very disappointed. Would like a refund for a damaged product that took forever to arrive.
Response from MrFluffyFriend™Jan 14, 2024
Dear Virginia, We sincerely apologize for the inconvenience you've experienced with our product. We take quality concerns seriously and regret that your MrFluffyFriend™ purchase did not meet your expectations. We'll be reaching out to you via email, and we'll expedite a resolution for the damaged item. We appreciate your feedback and the opportunity to make this right. Best regards, Sarah Team MrFluffyFriend™
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Ed S.
Jan 13, 2024
Great product
Great product, my dogs love it! They have not moved since lying on their new pillow. Highly recommend it! Thx
Response from MrFluffyFriend™Jan 14, 2024
Thank you so much for your pawsitively wonderful review, Ed! We're thrilled to hear that your dogs are enjoying their MrFluffyFriend™ pillow and are basking in ultimate comfort. Your recommendation means the world to us! If you ever have more tails of happiness to share, feel free to reach out. Wishing your furry friends endless cuddles and joy! Warm regards, Sarah Team MrFluffyFriend™
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customer
Jan 13, 2024
Great Quality…
Great quality helps my dogs feel loved an stress free machine washable an great customer service
Response from MrFluffyFriend™Jan 14, 2024
Dear valued customer, Thank you for your paws-itively delightful feedback! We're thrilled to hear that our MrFluffyFriend™ products are bringing joy and comfort to your furry friends. The fact that they're stress-free, machine washable, and backed by great customer service warms our hearts. We appreciate your support and look forward to continuing to provide top-notch products for your beloved pets. Warm regards, Sarah Team MrFluffyFriend™
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Tim M.
Jan 13, 2024
Excellent purchase
I had no sooner got the bed out of the packaging and Rex wanted to lie in it. He didn't want to wait the 15 minutes for it to fluff up. He has been snuggled up in it for over two hours now. The bed came extremely well packaged and was delivered by our local postman less than a week after ordering it. The bed looks ideal and is very soft, both the material and the bed. I think Rex is going to have many comfy sleeps and dreams in the years to come.
Response from MrFluffyFriend™Jan 14, 2024
Thank you for choosing MrFluffyFriend™ for Rex, Tim! We're delighted to hear that he's already enjoying his new bed and finding it irresistibly cozy. Our team takes pride in ensuring prompt delivery and top-notch packaging to provide the best experience for our customers and their furry friends. Here's to many more years of comfy sleeps and sweet dreams for Rex! Best regards, Sarah Team MrFluffyFriend™
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Taylor C.
Jan 13, 2024
SCAM Avoid at all costs
Was sent a defective bed. It is missing padding on the bottom. My dog is literally laying on the hard ground. They claim a “100% money back guarantee”. They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online st time of purchase or when I reached out to them for a refund. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can’t even be used. They delete negative comments and block unhappy customers on social media as well EDIT: They replied to this review saying they were going to look into it. I received a email stating the same thing they have been offering me. A 15% refund or pay an absurd amount of money to ship it back to China
Response from MrFluffyFriend™Jan 14, 2024
Dear Taylor Curley, We're genuinely sorry to hear about your experience with our product. This falls short of the standards we set for MrFluffyFriend™. Our team is investigating this matter thoroughly, and we apologize for any inconvenience caused. We're committed to resolving this issue promptly. Please expect an email from us, and we'll work towards a satisfactory resolution. Sincerely, Sarah Team MrFluffyFriend™
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Carol C.
Jan 13, 2024
Nice material, a little thin
The material feels awesome! Very soft and fluffy but it seem thinner than the pictures suggested. I can feel the floor when I push down on it. My dogs do sleep on them, so sofar so good
Response from MrFluffyFriend™Jan 14, 2024
Thank you for your feedback on MrFluffyFriend™ products, Carol! We're thrilled to hear that you find the material awesome and soft. We appreciate your input regarding the thickness and will certainly consider it for future improvements. We're delighted your dogs are enjoying their sleep on our products. If you have any further comments or questions, feel free to reach out. Fluff on! Best regards, Sarah Team MrFluffyFriend™
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Kourosh S.
Jan 13, 2024
I need Android
I need Android
Response from MrFluffyFriend™Jan 14, 2024
Thank you for leaving a 5-star review, Kourosh. Although your feedback might have been cut short, we appreciate your effort in rating us. If you have any questions or concerns, don't hesitate to email us at [email protected]. Best Regards, Sarah Team MrFluffyFriend™
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Tracy K.
Jan 13, 2024
Don't waste your money
Product arrived. Medium was tiny. Orthopaedic dog pillow. Bare patches and a broken zip. Very poor quality. I wish I had read reviews before. I will chalk this down to experience and throw it in the bin. Update: my dog won't go near this. It doesn't smell the best and the fur is shedding so is not safe. Not returning this to China. The site does not represent the product accurately. Terrible. My first idea was the best and its now in the rubbish where it belongs. Do not buy from this company. Udate: The e mail did not offer a satisfactory solution. The cost of sending the product back to China is more than I paid for the product making it impossible to get a refund. The website misrepresents the product and the returns policy. Terrible service. The company have, in effect taken my money for a poor quality, unusable, broken product.
Response from MrFluffyFriend™Jan 14, 2024
Dear Tracy, We're sincerely sorry to hear about your disappointing experience with our product. Your feedback is valuable, and we apologize for any inconvenience caused. We take quality concerns seriously and are committed to improving our products. We'll be sending you an email so we can address this issue promptly and find a suitable solution for you. Thank you for bringing this to our attention. Best regards, Sarah Team MrFluffyFriend™
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