MrFluffyFriend™Reviews of mrfluffyfriend.com

2.911,886 reviews
Pet Stores

MrFluffyFriend™

About MrFluffyFriend™

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!

MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: mrfluffyfriend.com
Website: mrfluffyfriend.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About MrFluffyFriend™

MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: mrfluffyfriend.com
Website: mrfluffyfriend.com
Category: Pet Stores
Listed on Five Star Index: 2026

Sue

Aug 8, 2026

My dog did not take to the cool mat and…

My dog did not take to the cool mat and MrFluffyFriend was very helpful and said I could return it. After using Royal Mail standard collection and postage at a cost of £12.82 to return the cooling mat to Germany. I followed their returns procedure and marked plainly on the outside wrapper “ RETURN ITEM” as instructed. Royal Mail put my address on their printed label and I also put my Order number, name, address on a sheet of paper inside the parcel.That was on 25th July. They say a refund takes between 5-10 days. Despite several emails to them, they insist that because I didn’t pay even more for TRACKING, their Warehouse are unable to locate my parcel although I have sent them Royal Mail proof of postage. I find it incredible that because of the incompetence of MrFluffyFriends warehouse, who seem unable to log details when a parcel arrives at their depot, they are unable to refund my £24 until or indeed, IF they locate my return. I am now £36.82 out of pocket for a rather flimsy small square of cooling mat that my dog had no interest in at all. I suggest you think very carefully before ordering anything unless you’re certain you won’t have the need to return it. The return cost far outweigh the benefit of ordering from a Company overseas and who’s Warehouse are unable to implement a simple “Goods In “ system. And although they don’t insist on buying TRACKING at an extra cost, I would definitely advise you to do so, or better still, whatever product you are ordering, try to find an alternative in the UK. I will update this review IF they ever locate my return and issue a refund.

Response from MrFluffyFriend™Aug 9, 2026

Hi Sue, We’re very sorry for the frustration and inconvenience this situation has caused. We’ve reviewed your correspondence with our customer support team and can confirm that your return has been discussed and is already being looked into. We understand how frustrating it is to be waiting for an update, especially after taking the time and expense to send the item back. We sincerely apologize for the inconvenience and appreciate your patience while our team continues to look into this for you.