Diane P.
The bed arrived fairly quickly but…
The bed arrived fairly quickly but after 2 weeks I found a large rip in the fabric which is dumping stuffing all over. I've contacted the company and before they will do anything, they want to see a picture of the bed which is no problem, but they also want a pic of the box it came In and the packing slip, both of which have gone in the trash.
Response from MrFluffyFriend™Mar 6, 2024
Dear Diane, I'm truly sorry to hear about the issue you encountered with your MrFluffyFriend™ bed. It must be frustrating to discover a rip in the fabric after just a couple of weeks of use. Please know that we take quality concerns seriously and are committed to resolving this matter for you promptly. Rest assured, one of our dedicated representatives is already looking into your case. We understand that retrieving the packaging materials might be challenging, but it helps us ensure a smooth resolution process. We appreciate your cooperation in providing the necessary documentation. We'll be sending you a follow-up email shortly to address the situation and assist you further. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best regards, Sarah Team MrFluffyFriend™


