MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Rachel D.
Aug 26, 2024
Terrible company, avoid at all costs
Terrible company, do not order from them. They still have not refunded me for a dog bed that never arrived. Customer service correspondence appears to be AI generated. AVOID AT ALL COSTS. Much better products available elsewhere.
Response from MrFluffyFriend™Aug 27, 2024
Thank you for sharing your concerns, Rachel. I'm sorry to hear about your experience with your order and the refund process. It looks like you are already in contact with our customer support team. Please wait for a response from our representative, who will assist you further.
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L C.
Aug 25, 2024
After scamming me for a dog bed that…
After scamming me for a dog bed that was rubbish they have the cheek to keep emailing me with offers for new products. This company based in China sells goods that are not fit for purpose. Just look at the reviews on here. If you write to them they reply using ridiculous English. I would seriously question the 5 star reviews as to their authenticity. Don’t waste your money buying this rubbish.
Response from MrFluffyFriend™Aug 26, 2024
Hi L Carr, I’m sorry to hear about your experience and the issues you’ve encountered with our product. We take all customer feedback seriously and aim to provide high-quality items and support. Unfortunately, we are unable to check your order details since no order number was provided. To assist you further, please email us directly at [email protected] with your order information. This will allow us to address your concerns more effectively and work towards a resolution. Thank you for your patience and understanding. We look forward to resolving this matter for you.
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customer
Aug 25, 2024
I wish I had read these reviews before…
I wish I had read these reviews before purchasing an Orthopaedic bed for my dog, so thin it could have been posted through the letter box. When I emailed the Fluffies they said it would ‘puff up’ overnight as it had been suction packed, presumably in China - it hasn’t. This bed advertised as Orthopaedic is certainly not that, both the description and picture of the bed are totally misleading. To be offered a paltry 15% refund is an insult, as is the suggestion to return it to China! Negotiations are continuing.
Response from MrFluffyFriend™Aug 26, 2024
Thanks for letting us know about your experience with the orthopaedic pillow. I'm sorry to hear that you weren't happy with it. But don't you worry, we're totally on it! Someone from our friendly customer support squad is diving into your situation right now, trying to figure out what went wrong and how we can make it right. They'll be dropping you a line via email soon, so keep an eye out for that. If you've got more to say or need extra help, just hit reply and they'll be all over it like white on rice. I totally get that waiting can be a drag, but stick with us a bit longer and we'll sort this out for you. Thanks for giving us the chance to make things better.
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Christine A.
Aug 24, 2024
So soft and fluffy
I received this this afternoon and anxiously opened up the box. My dog Lucy loved it, smelled it everywhere and made herself comfortable with her favorite toy. The size I ordered was just for her. This was a replacement that was purchased on Amazon and needed refreshment. I’m glad I bought the Mr. McFluffy!
Response from MrFluffyFriend™Aug 25, 2024
Hi Christine, Wow, it's so great to know Lucy's totally digging her new bed! It seems like she's super comfy and feeling right at home with it. We're stoked that you picked MrFluffyFriend™ to give her cozy corner an upgrade. If you ever need more stuff for her, just hit us up! We're all about keeping our furry pals happy and cozy. 🐶🛏️
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Sophie Z.
Aug 22, 2024
Aucun retour possible et menteur !!!
Aucun retour possible et menteur !!! Comme je n'ai pas payé la dernière mensualité, mon dossier est au service juridique et une procédure de recouvrement judiciaire va être engagé... je rêve !!! Un imperméable que ma chienne ne pourra jamais porté car il est trop grand !!! Tout ça pour ça !!! Faites attention à vous aussi !!!
Response from MrFluffyFriend™Aug 23, 2024
Bonjour Sophie, Désolée pour le dérangement ! Il semble que notre équipe d'assistance ait essayé de t'aider et de t'envoyer des e-mails depuis le mois d'avril. Mais il semblerait que ces messages se perdent dans la masse et finissent dans vos spams ou votre poubelle. Pourriez-vous me rendre service et vérifier ce qu'il en est ? Si vous ne les voyez toujours pas, n'hésitez pas à nous contacter et nous ferons en sorte de résoudre vos problèmes. Faites attention à vous !
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PMH
Aug 21, 2024
Ships directly from china / no returns
Ships direct from china, no returns policy unless you want to pay for the return (to china), poor quality and shipped in a plastic bag wrapped in tape. Please avoid and go for something like the silent night alternative, so much better! In reply: This was a partial refund, not a full refund.. even with this it was not worth the money and has gone in the bin. From my experience I think this company is a scam: * False advertising (they advertise a dog bed they don't sell) * Unclear on the origin of the product *Cheap material / unlikely to meet UK safety standards
Response from MrFluffyFriend™Aug 22, 2024
Thanks for sharing your thoughts, PMH. We're really sorry to hear that things didn't go as smoothly as we'd hoped. It looks like our support folks have already jumped in to help you out and they've sorted the issue with a refund. If there's anything else you're worried about or need help with, just give us a shout, okay? We're here for you.
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Allensfarm
Aug 21, 2024
The Dog Comforter
Our dog absolutely loves the bed so much so we are now buying not only a 2nd but also a 3rd! Quality is 1st class as well as the service.
Response from MrFluffyFriend™Aug 22, 2024
Hey there Allensfarm! Yay, thanks so much for the amazing feedback! It totally makes our day to hear that your pup is absolutely loving the bed and that you're planning to grab more goodies from us. Your kindness about the quality and service we offer really means a lot. If you ever need a helping hand or have any questions, we're here for you! Take care and keep those tails wagging!
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Susan D.
Aug 20, 2024
Not worth the money
Item very poor quality and not worth the money. It’s also too small for my 7kg ShihTzu. Best suited to a very small dog or cat. There is no support and would not say it’s an orthopaedic bed. Very disappointed.
Response from MrFluffyFriend™Aug 21, 2024
Hi Susan, I'm really sorry to hear that your new bed isn't living up to what you had hoped for. Our customer service folks are on the case and digging into what happened. You can expect to hear from them via email pretty soon to get this all sorted out. Thanks so much for letting us know about your experience. It's super important to us. Take care!
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