MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Charles M.
Dec 24, 2024
Dissatisfied with the lack of customer service lacking communication
My order satin Elk Grove for 10 days when I contacted Mr fluffy. There was nothing . They wouldn’t respond now it’s Christmas and our present is still sitting in Illinois. Finally got a response from them yesterday . Stating it’s on its way but tracking shows it still hasn’t moved! Very disappointing wouldn’t recommend this company at all
Response from MrFluffyFriend™Jan 3, 2025
Hey Charles, We're truly sorry for the delay and lack of communication you've experienced. Our customer support folks have been receiving a lot of emails but are working hard to catch up. We understand how frustrating it is, especially with the holiday season. Rest assured, we are actively looking into your order, and we will do everything we can to get it to you as soon as possible. We apologize for the inconvenience.
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CS
Dec 24, 2024
Ruufffff- do not recommend
Delayed shipping with bogus tracking numbers. The USPS tracking showed the package being delivered to a USPS partner facility, then departing only to arrive at the same partner facility. Or it just kept arriving at the same facility over and over for weeks. The only reason offered for garbage tracking was it is Christmas and we are busy. The product- hahaha laughable compared to the online description. I ordered the largest bed. It finally arrived in a 1.5’ x 2’ soft plastic container. The bed was shrink wrapped to fit inside. After opening, the bed is small, has minimal cushion, and looks awful. Placed it on the floor next to my dog. He sniffed it and walked away. Will not sleep on it; would rather sleep on the tile floor. Do not recommend. Not worth the money. Lackluster product. Terrible shipping. Less than helpful customer service.
Response from MrFluffyFriend™Jan 3, 2025
I’m so sorry to hear about your negative experience, CS. We understand the frustration of receiving an order that doesn’t meet expectations, especially after such a long wait. Please contact us directly at [email protected], and we’ll assist you with a resolution, whether that’s an exchange or refund.
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Gail P.
Dec 24, 2024
I ordered my bed in November and have…
I ordered my bed in November and have not received and no response to my emails
Response from MrFluffyFriend™Jan 3, 2025
Gail, we truly apologize for the delay. This is certainly not the experience we want to offer our customers, especially during the holidays. Our customer support team has been receiving a lot of emails and but they're working hard to catch up.
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Judith P.
Dec 24, 2024
I cannot give a review because my order…is not delivered
I cannot give a review because my order hasn’t shown up. I placed it on 12/10/24 and still not here. Sent several emails to cancel and not getting a response. I’m very disappointed. I surely thought it would be here by Christmas Day! Today is Christmas Eve!
Response from MrFluffyFriend™Jan 3, 2025
We’re really sorry for the delay, Judith. We understand how frustrating it is to be waiting for your order, especially on Christmas Eve. Sorry for the delay in getting back to you! Our customer support folks have been receiving a lot of emails and are working hard to catch up.
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Cathy P.
Dec 24, 2024
DID NOT RECEIVE IT
DID NOT RECEIVE IT. PAID FOR IT! Sent a message by no response. Very disappointed!
Response from MrFluffyFriend™Jan 3, 2025
We apologize for the delay, Cathy. We understand how disappointing this must be. Our customer service team will follow up with you shortly to address your concerns and provide you with a resolution. We appreciate your understanding.
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Maureen B.
Dec 24, 2024
My order was placed Dec 10
My order was placed Dec 10, 2024. It is STILL sitting at the shipping facility in NJ. No notifications, nothing. I’m about to cancel and request a refund. Worst service ever.
Response from MrFluffyFriend™Jan 3, 2025
Hi Maureen, I’m really sorry for the delay. We understand how frustrating it can be to have an order stuck at a shipping facility. Please get in touch with us directly at [email protected], and we’ll look into the tracking issue and get your order to you as soon as possible.
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Mr & Mrs G W.
Dec 24, 2024
My dogs all love their new bed
My dog bed finally arrived on 27th Dec and my dogs all love it
Response from MrFluffyFriend™Jan 3, 2025
Thank you for your feedback, and we sincerely apologize for the delay, Mr. & Mrs. Willock. We understand how frustrating it is to be waiting for an important order. Please contact us directly at [email protected] for an update on your shipment.
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Mary
Dec 24, 2024
Questioning this company
Questioning this company. I ordered a bed for my dog 15 days ago. Tracking keeps showing its in Fairfield NJ since 12/17. I keep contacting the company since its not here yet and they are not getting back to me. Anyone know who I can contact. Is this a legit company. It was supposed to be here by Christmas. . Hoping this helps me get an answer from them.
Response from MrFluffyFriend™Jan 3, 2025
We’re very sorry about the delay, Mary, and understand how frustrating it is when tracking doesn’t seem to update. We're already working to get your order to you as quickly as possible. Thank you for your patience.
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