MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Manuela
Dec 30, 2024
ACHTUNG VORSICHT
ACHTUNG VORSICHT , FINGER WEG von diesem Shop !!!! Ich habe das xxl Bett mit einem Durchmesser von 1m bestellt . Gekommen ist ein kleines Päckchen in der Größe eines Buches. Die Bewertungen habe ich leider zu spät gelesen.
Response from MrFluffyFriend™Jan 3, 2025
Manuela, es tut uns sehr leid zu hören, dass deine Erfahrung mit uns enttäuschend war. Ein Produkt zu erhalten, das nicht Ihren Erwartungen entspricht, ist verständlicherweise ärgerlich und wir entschuldigen uns dafür aufrichtig. Bitte beachten Sie jedoch, dass unsere Betten vakuumverpackt sind. Sobald Sie es jedoch aus der Verpackung nehmen, werden Sie bald bemerken, dass es wieder seine volle Form und Größe annimmt. Vielen Dank, dass Sie Ihre Bedenken mit uns teilen.
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Byron S.
Dec 30, 2024
I wouldn't buy anything with this company
A relative told me about this great product so I ordered without researching the company. Ordered during Black Friday sale. Received confirmation and shipping info on Dec 1. On 12/29 still no delivery. Was supposed to be 7 to 10 days. Have made contact multiple times and keep getting same lame response about how they can't control shipping delays. They will not request a refund. I am disputing the charge with my credit card company. Not sure if this is fraudulent but it sure feels like it at this point. They should be clear about shipping times before purchase.
Response from MrFluffyFriend™Jan 3, 2025
Byron, we totally get why you're upset about the shipping delays. We hate it when things don't go as planned, and we're sorry for any inconvenience this has caused. We're working on improving our communication, and we'd really appreciate your patience. Thank you for bearing with us, and we hope to get your order to you soon.
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Carine T.
Dec 30, 2024
Ai acheté 2 coussins anti-stress pour…
Ai acheté 2 coussins anti-stress pour chien XXL. Très déçue de la qualité des coussins…. Ne ressemblent ni à la photo ni à la description. De plus ne sont pas déhoussables comme dit dans la description !! Lisant les autres avis et les retours en Chine j’aurais du être plus attentive à ces sites qui semblent bien être de véritables arnaques !!! Montant 126,40€!! A fuir !!!
Response from MrFluffyFriend™Jan 3, 2025
Nous sommes vraiment désolés d'apprendre, Carine, que le produit ne vous ait pas satisfait et que le retourner ait été un casse-tête. Nous comprenons parfaitement pourquoi vous êtes frustré, et cela ne nous convient pas. Nous voulons vous aider dans ce processus et trouver un moyen d’y remédier. N'hésitez pas à nous répondre par e-mail afin que nous puissions vous aider davantage. Vos commentaires sont très importants pour nous, alors merci de nous le faire savoir.
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Cathy
Dec 30, 2024
I had high hopes for my orders
I had high hopes for my orders. The first one I placed on 12-5-24 still has not arrived and according to tracking has been sitting in Illinois for the past three weeks. My email to the company was unresponsive. They referred to my second order and said it was on its way. It obviously is not. But I looked at the information for the second order then. It is the right bed but is being sent to an address in San Francisco, and I live in Arizona. Perhaps these two events are unusual for this company, but they are the only two have made, and I will never advise anyone to purchase from them again. I have notified my credit card company that this may be a scam operation too.
Response from MrFluffyFriend™Jan 3, 2025
Cathy, We're really sorry to hear about the hiccups with your orders. It's not fun when things don't go smoothly, and we totally get that. Sorry for the delay in getting back to you! Our customer support team has been receiving a lot of emails and are working hard to catch up. Thank you for your patience, and we're going to do everything we can to make this right.
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Mary C.
Dec 30, 2024
I ordered this bed in XXL on December…
I ordered this bed in XXL on December 1st, it is now December 30th and I have not received the bed or an update on delivery!! I have emailed these people several times and they keep saying “Well it’s the holidays so it may take a little longer to get there. When I track the package it shows it’s still sitting at there warehouse in NJ. No activity at all!! I would think it should have been picked up from their facility and is in transit by now! Now I’m wondering if it is a scam!! So, buyer Beware!! I will update if I finally receive the bed!
Response from MrFluffyFriend™Jan 3, 2025
Hi Mary, we’re truly sorry for the frustration this delay has caused. We understand how disappointing it must be to not have received your order yet. It’s not the experience we want for you. The holidays have indeed slowed some shipments, but we are looking into this and will provide an update shortly. If you have any further concerns, feel free to reach out. Thank you for your patience!
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Janet C.
Dec 30, 2024
Poor customer service and no contact…
Poor customer service and no contact number to reach them! They have my money, and I have no product. They do not reach out or update me. I have no idea where my product is!
Response from MrFluffyFriend™Jan 3, 2025
I'm really sorry for not keeping you in the loop about your order, Janet. I can imagine how worrying this must be for you. Please know that we're on it and doing everything we can to sort this out super fast. Your happiness with our service truly matters to us, and we'll be back in touch with some good news as soon as we can. Hang in there!
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Valerie W.
Dec 30, 2024
Never received my order.
Never received my order.
Response from MrFluffyFriend™Jan 3, 2025
Hi Valerie, we’re incredibly sorry that you haven’t received your order yet. This is certainly not the service we aim to provide. Please email us with your order details at your earliest convenience, and we’ll ensure this matter is resolved promptly.
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Brian L.
Dec 30, 2024
I still have not received my order
I still have not received my order. It’s been since December 7.
Response from MrFluffyFriend™Jan 3, 2025
Hey Brian, we're really sorry for keeping you waiting on your order. This kind of delay is just not cool, and we totally get it. We're on it and looking into what's going on as we speak. We'll keep you in the loop as soon as we know more. Thanks for being patient with us!
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