Camilla
Appalling customer service
I’ve not come across a company before where you have to write to request a return. Not a problem if only they would respond and organise the return. Having sent the order information to request a refund we received an email asking for the order number which was clearly visible from the order information sent. Two further emails since then and we’re re no further forward which is frustrating to say the least!
Response from MrFluffyFriend™Jan 11, 2025
Dear Camilla, I’m so sorry to hear about the difficulties you’ve encountered with your return request, and I completely understand how frustrating it must be to not receive the help you need in a timely manner. I truly apologize for the inconvenience you’ve experienced. It’s never our intention to leave customers feeling unheard, and I understand how important it is to get a quick response, especially when it comes to refunds and returns. We are currently dealing with a high volume of emails, which has unfortunately led to some delays. However, I want to assure you that the team member assisting you will be in touch soon to resolve this and ensure your return is processed. We greatly appreciate your patience, and we’re committed to making sure this is sorted out for you as quickly as possible.